Client Services Administrator

Job details
Posting date: 16 April 2021
Salary: £16,575.00 to £17,374.50 per year
Hours: Full time
Closing date: 16 May 2021
Location: Kettering, Northamptonshire
Company: LSL Property Services Ltd
Job type: Permanent
Job reference: Cladding

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Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

A vacancy has arisen for a full time Client Services Administrator to join team our head office in Kettering.

Key responsibilities:

To promote e.surv as part of the LSL Group through excellent customer care, and communication, ensuring service turnaround and quality requirements are met on all occasions.

To provide an efficient, effective and professional telephone service to all customers and achieve operational excellence in all aspects of activities, processes and procedures undertaken.

Be familiar with Lender requirements (policy/guidance) on the reporting of cladding and fire risk related matters.

Understand lender specific Service Level Agreements and ensuring adherence with these where possible.

Correspond with clients, valuers and internal departments following review of cladding and fire risk documentation. Ensure queries responded to and reports updated as appropriate.

Maintain the required records and databases in relation to cladding and fire risk related matters.

Review information provided in relation to cladding and fire risk assessments, correspond with clients, valuers and internal departments.

To undertake additional duties as required by any Team Leader and above and to provide support to all colleagues to ensure the objectives of e.surv are met.

Develop and maintain excellent staff relationships with internal colleagues and external clients, suppliers and customers and present a professional image at all times.

Required skills:

The successful candidate must be able to:

Demonstrate excellent customer service skills

Be able to overcome objections and manage complaint resolution to ensure customer satisfaction

Work effectively under pressure

Prioritise multiple workloads

Meet tight deadlines

Work well on own initiative

Training will be provided in relation to internal systems, lender guidance and cladding related documentation.

Benefits and General Information

Basic Hours:The department is operational between 08.00 am to 7:00 pm Monday to Friday and we ask that you are flexible to work various shifts within those hours. You will also be expected to work Saturday morning from 9.00 am - 12.00 pm on a rota basis (where you work a saturday you will get a day off during the week in lieu)
Dress code – smart business dress
Holiday entitlement is 20 days not to include bank holidays (increases by 1 day for each full calendar year of service up to a maximum of 25)
Pension Scheme
We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.

Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed on our careers page

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