Business Support Officer

Job details
Posting date: 16 April 2021
Salary: Not specified
Additional salary information: £18500-18500 per annum
Hours: Full time
Closing date: 16 May 2021
Location: Peterborough, PE2
Company: Serco Limited
Job type: Permanent
Job reference: 117382-35147439

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Business Support Officer
Peterborough City Council

Business Support Officer
Peterborough City Council
PeterboroughFull time (37 hours per week)
Salary from £18,500 per annum, dependent upon experienceService area: Child Safeguarding and Quality Assurance

Serco works in a strategic partnership with Peterborough City Council in the heart of the city, to transform the quality of local services for our citizens. We currently have an opportunity to join our team as a Business Support Officer.
Reporting into the Team Manager, you will be responsible for taking minutes at Child Protection Conferences and turning those minutes into structured minutes that will sit within a statutory framework and for providing business support to the Child Safeguarding and Quality Assurance team, ensuring the efficient and effective operation of the service.
Child Protection Conferences can be very distressing, in terms of content discussed, so previous experience working in the Police, Public Health, Child Safeguarding areas would be very beneficial, however similar experience in other environments would certainly be considered. Full training will be provided to the successful candidate.

Main Responsibilities

- Excellent and listening and minute taking skills in a complicated and sensitive conference environment.
- Ability to work to tight timescales and contributing towards Serco and our customer achieving statutory deadlines regarding Child Safeguarding.
- Adhoc administrative tasks including but not limited to photocopying, report collation, filing, diary management.Assist with the maintenance of filing systems, both electronic and manual to enable files to be accurately located.
- Communicate with and develop good working relationships with a wide and diverse range of people, such as Senior Management, customers, key contacts and members of the public.
- Quick and accurate typing skills are essential as is willingness to learn if not previously experienced.

What you’ll need to do the roleThe successful candidate will have highly strong communication, listening and typing skills with excellent attention to detail and proficient knowledge of Microsoft packages. You will also need to have a passion for Health and Social Care and acquire resilience as you will be dealing with sensitive information.
Why SercoMeaningful and vital work: Working within Child Safeguarding Services at Serco means that you’ll play a critical role in ensuring that young citizens continue to receive the support that they need.
A world of opportunity: It takes a diverse team to support a council and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
Great people: Council partnerships are busy places and you will find yourself interacting with staff, visitors and of course your supportive team. You will be a significant part of the Council.
What we offer

- Up to 6% contributory pension scheme.
- The chance to develop within your career through taking a Project Management apprenticeship which is offered through Serco.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to the wider public.
- Interesting, varied and enjoyable work.
- A company that recognises your contribution.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

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