Customer Care Administrator

Job details
Posting date: 16 April 2021
Salary: £20,000 per year
Hours: Full time
Closing date: 16 May 2021
Location: Inverness, Highland
Company: Castle View Personnel
Job type: Permanent
Job reference:

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Our client is looking to appoint an experienced Customer Care Administrator on a full time, permanent basis. The main responsibility of the role is to action initial complaints and guarantee claims and liaise with the relevant departments through to completion. Duties include:

Plan the weekly workloads for the service engineer.
Phoning to update customers & booking in appointments.
Ordering of materials.
Scanning of documents as required.
Dealing with supplier delivery notes.
Deal with customers both in person & on the phone.
Preparing performance reports when required for management meetings.

Person specification

Good attitude and willingness to learn.
Ability to work under pressure.
Ability to problem solve.
Confident and well presented.
Good IT, numeracy, reading and writing skills.
Good with people both face to face and on the telephone.
Can manage multiple tasks and deal with deadlines.
Team player and also able to work on own.

Full training of systems & procedures will be given in line with ISO 9001 quality management system.

For more information including a comprehensive job description please respond by email or contact Castle View Personnel on 01463 230 200.

Castle View Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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