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Helpdesk Administrator

Job details
Posting date: 15 April 2021
Salary: £19,012.50 per year
Hours: Full time
Closing date: 15 May 2021
Location: Redruth, Cornwall
Company: Mitie
Job type: Permanent
Job reference:

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Summary

We are seeking an experienced Helpdesk Administrator to join our growing team, to effectively operate a customer focused and responsive helpdesk for the Cornwall Schools PFI contract. To be the first point of contact by telephone and email and input tasks onto a bespoke computer system. Manage the allocation of service requests to in-house staff and contractors, ensuring work is completed in line with the Service Level Agreement and all relevant information is captured and processed accordingly. Provide general office support with reports, filing and maintaining records.
Experience in a Facilities Management environment is desirable.
This is a full time permanent position of 37.5 hours per week worked between the hours of 8am – 4pm or 9am – 5pm Monday to Friday.

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