Customer Services Assistant

Job details
Posting date: 15 April 2021
Salary: £17,290 to £17,500 per year
Hours: Full time
Closing date: 15 May 2021
Location: Mapperley, Nottingham
Company: The Nottingham Building Society
Job type: Permanent
Job reference:

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Contract type: Permanent
Hours: Full-Time, 35 Hours

Do you enjoy working with people in a customer facing role? Are you a people person who thrives on providing excellent levels of customer service? Are you looking for a fresh challenge within a leading Building Society? Here at The Nottingham we are looking to recruit individuals to make a significant difference to our organisation.

The Customer Services Assistant position is vital to our organisation; you will be the first face and contact our Members have upon stepping into the building. You will live and breathe our values and ensure that our Members receive excellent customer service from every visit, whether that be from resolving their queries or signposting them as appropriate.

Whether you have previous experience in a similar role or transferable skills from another industry, we promise to give you access to the very best training programmes the industry has to offer and ongoing support and development so that you can act within your customer’s best interest.

The role –

Welcoming customers to the branch

Carry out customer transactions using the branch system in an accurate and timely manner

Proactively identifying opportunities for business from new and existing customers through introductory fact finds (examples include: home insurance, financial planning and estate agency etc.) whilst maintaining excellent customer service

Working to targets to achieve referrals and appointments for all products and services

Booking meetings for the customer with the Customer Services Consultant to discuss home insurance and financial planning in further detail

Conduct outbound calling to maintain customer service and generate new business opportunities

Your skills –

A people person, passionate about providing excellent customer service
Naturally inquisitive, able to match customer needs with our products and be able to recommend our offerings
Demonstrate strong communication skills; face to face, written and via phone / email
Boast spectacular organisational skills, and able to balance your workload with deadlines
We seek a natural problem solver with an aptitude for translating customer needs in to financial solutions.

The Nottingham, who are we?

We strive to build a culture where you feel inspired to do the right thing for our members, your colleagues, our communities and for the sustainability of our Society. Our Doing The Right Thing culture defines the way we do things here. We encourage team members to always do the right thing for our Society members, for colleagues and for our communities.

The Nottingham Building Society is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees where it is safe to speak up.

Please visit to find out more about all the great benefits of working at The Nottingham!

Please note that if your application is successful with The Nottingham you will be required to undergo background checks. All offers of employment are conditional on receipt of 3 years references and a satisfactory Financial and criminal records check.

Please read our job applicant privacy notice on our website which can be found at to find out more information on the data we hold and collect from you, including what we do with that data, who we share your data with and your rights under Data Protection Regulations.

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