Temporary Staffing Service Manager

Job details
Posting date: 14 April 2021
Hours: Full time
Closing date: 14 May 2021
Location: Durham, County Durham, DH1 3LE
Company: Durham University
Job type: Permanent
Job reference: 21000307_1618401204

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Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.

The Department and role purpose

The post-holder will manage a team of administrators that will support all academic Faculties and Departments across the University.

The team, including the post-holder, will be deployed into departments to support and manage a wide range of administrative activities, including; leading teaching, learning and assessment activities from the point of student enrolment through to graduation.

The post-holder may be deployed across several departments simultaneously.

They will work flexibly in accordance with University and Departmental policies and procedures, demonstrating a commitment to customer service excellence.

In addition to the above the Temporary Staffing Service Manager will:

  • Line Manage a team of administrative staff to ensure high-quality support for the academic Faculties
  • Ensure a culture of ongoing improvement in the effective delivery of administrative processes
  • Oversee and deliver the effective implementation of policies and activities in support of the Education Strategy.
  • Manage the distribution of the support provision across the Faculties to ensure this is delivered effectively.

Core responsibilities:

  • Recognised professional practitioner and management and/or service specialist with responsibility for the management of team members, often on a remote basis.
  • Provide input to the design and development of service processes, techniques and deliverables for one or more service areas or projects.
  • Manage operational service activities to ensure excellence in the stakeholder experience.
  • Contribute to the analysis of stakeholder feedback to help define needs and requirements, inputting to the design and planning of services.
  • Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation.
  • Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews.
  • Handle the vast majority of welfare issues within a team, referring more complex welfare issues to appropriate support services/senior management.
  • Delivery of ongoing coaching, mentoring and training to team members.
  • Maintain an awareness of current policy for University business goals such as widening participation and access.
  • Contribute to business meetings, working groups and sub committees at departmental and operational service levels.
  • Responsible for monitoring small budgets for consumables and some capital items, keeping records and processing invoices.
  • Devolve responsibilities to team members to ensure continuity of service provision and encourage skills development.

How to apply

We prefer to receive applications online. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement which provides information on the collation, storing and use of data.

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