Customer Service Advisor - 6 Month Contract - 00274599

Job details
Posting date: 13 April 2021
Hours: Full time
Closing date: 13 May 2021
Location: Sunderland, Tyne & Wear
Company: Barclays
Job type: Contract
Job reference:

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As a Barclays Customer Service Advisor, you’ll be an essential contact for our customers, providing expert advice on the products and services that will support them through some of the most important moments of their lives. You’ll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect.

You will work 35 hours within the week, between 7am and 11pm Monday – Sunday on a rotational basis, the salary for the position is £21,750. These positions are due to start in March 2021

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

What will you be doing?
• Dealing with day to day banking enquiries from customers on the range of products and services Barclays provide

• Listening to customer’s needs, making them aware of products that may be suitable for them

• Putting the customer at the heart of everything you do, aiming to get it right first time every time

• Understanding the customers query, looking at the situation from different angles to offer the best solution

What we’re looking for:
• A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences

• The ability to make authoritative banking decisions that always put our customers first

• Excellent communication and influencing skills, and a collaborative, team-based approach to work

• A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issues

Skills that will help you in the role:
• Experience of dealing with complex customer queries

• Excellent verbal and written communication skills

• Experience of operating in a customer-facing or telephony role where service is paramount

Where will you be working?
With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.

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