Help Desk operator

Job details
Posting date: 17 February 2021
Salary: £8.72 per year
Hours: Part time
Closing date: 05 March 2021
Location: Leeds, West Yorkshire, LS9 7tf
Company: Blue Arrow
Job type: Temporary
Job reference: JO-2102-14336_1612368790

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General Overview:

To provide a professional and customer focussed interface between client and the occupants of the Leeds Oncology Wing

To receive and manage calls in a courteous manner

To gather accurate information for each call to enable the production of management reports

To pass on service calls to a range of external service providers

To work 20 hours per week, 4 hours each day Monday to Friday. Basic hours will vary from 7am to 11am, 8am to 12pm or 9am to 1pm. However, the role involves being a 'floater' by being available to cover the shifts 24/7 (7am - 7pm or 7pm to 7am) of the shift Helpdesk Operators when they on annual leave or sick.
Job Title: Helpdesk Operator
Location: Leeds
Pay Rate: £8.75
Requirements: Basic Disclosure Check (Basic DBS Check)

Required Experience:
1. Experience in a customer facing role

2. Experience of dealing with customers over the telephone

3. Understand the operational procedures and safe working practices applicable to the task

4. Fully conversant with standard office packages e.g. excel, word, email

4. . Ability to work shifts 24/7 365 days per year Age 18 minimum age requirement due to shift work.

If interested or want to enquire further regarding this role please call the Blue Arrow office on 01582 287 882 or email ,

Kind Regards

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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