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Accommodation Support Team Member - Haven

Job details
Posting date: 20 February 2021
Hours: Full time
Closing date: 21 March 2021
Location: Porthmadog, Gwynedd, LL49 9YF
Company: Bourne Leisure
Job type: Contract
Job reference: req15124

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Summary

Would you like a career working for one of The Times Best Big Company in the UK?

Company Overview:

We are Haven, part of the Bourne Leisure Group and we welcome over 600,000 families to our unique UK based Holiday Parks each year. We keep our guests at the heart of everything we do and operate within a Breath of Fresh Air Culture.

Role Overview:

As an Accommodation Support Team Member, you will be multi skilled and responsible for ensuring the Cleaning Team can effectively deliver on their role. You will have some specific key tasks including (but not limited to) Linen (packing, collecting, delivery and counting), carpet and upholstery cleaning, internal washing (cloths, pillows, curtains, duvets etc), management of hire goods and management of all aspects of inventory (delivery, stock control etc.).

Our Mission:
To give our guests a great time with memories that last a lifetime.

Responsibilities and Duties:

• Exceed our guests’ expectations and assist in delivering year on year quality improvement
• Support Team Members in the delivery of consistently clean and well-maintained accommodation through effective planning and preparation for each guest arrival day
• Relentless in delivering and supporting a high-quality accommodation experience for all our guests by following all Company procedures
• Role Model positive behaviours and our vision and values
• Exceptional organisational skills to processes and effectively manage the workload
• Manage and control the stock of inventory including routine audits

Qualifications/Experience/Training:

• Previous experience of working within a large team an advantage
• The ability to work at pace and under pressure whilst remaining organised
• A strong team player that has the desire to see the department succeed
• Driver - desirable


The Benefits of working with us:

•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and progress.

Unwavering focus on cleanliness and our reassurance to you
The safety of our team has always been our number one priority and now more than ever, we will raise our standards and expectations even higher. We have been working tirelessly since the start of the Coronavirus pandemic to find ways of being able to re-open our business by adapting how we operate, ensuring we continue to give our guests a great time with memories that last a lifetime, in a world of social distancing and an unwavering focus on cleanliness.

We have created a six-part plan, designed to ensure we create an environment where our team feel safe working and our owners and holiday makers can relax and enjoy their freedom by the coast break. Our team plans focus on additional training, health & well-being, hygiene, PPE and break-out areas. Team well-being is a critical area we have focussed on, ensuring our teams are working in a Safe Haven.

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