Carers, Families and Friends Involvement Coordinator - Band 6

Job details
Posting date: 29 October 2020
Salary: Not specified
Additional salary information: £37,638 - £44,780 pro rata per annum inc
Hours: Part time
Closing date: 28 November 2020
Location: London, SW17 7DJ
Company: South West London and St Georges Mental Health Trust
Job type: Contract
Job reference: 2738420/294-CORP-2738420-PC

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A Vacancy at South West London and St George's Mental Health NHS Trust.

About the team

The Involvement Volunteer Coordinator role is a new post focused on supporting people with lived experience to volunteer with the Trust. The successful candidate will work within the Involvement Team.

The Involvement Team is made up of people with lived experience of mental distress and of using mental health services. The team advocates for the development of impactful coproduction and involvement across the trust and supports the Trust to implement the Involvement Plan which aims to:
• Change the culture of the Trustso that coproduction and involvement are a first thought. Where it isn’t taking place, the Trust asks why not?
• Increase service user and carer controlso that people can see the impact of their involvement in improving services.
• Providing personal opportunitiesto people who are involved that are meaningful and rewarding and that value and make use their lived experience; skills and expertise.
• Extend our reachso that we involve and hear the voices of a more diverse group of people who use Trust services, and their carers.
• Have Coproduction at the heart of everything we do, in terms of the way that services are designed, commissioned and delivered.

About the role:

The purpose of this post is to develop involvement volunteers as a dedicated work force that will support and enrich Trust services. The role will be to:
• Build a vibrant and diverse pool of people who are on the involvement register and who are actively volunteering within the Trust.
• Lead on the recruitment, training and supervision of volunteers who will support the delivery of the Trust’s Service User and Carer Involvement Plan.
• Ensure that there is a clear pathway and effective systems and processes in place to recruit, train and support volunteers.
• Liaise with the Trust’s service lines to support involving service user and carer volunteers to contribute to their governance, service design and redesign.
• Support Trust staff to offer a broader range of involvement volunteer opportunities and you will work to ensure that a culture of coproduction is embedded into the day to day operations of the Trust.
• Act as Deputy Team Leader within the Involvement Team, working alongside and supporting the Involvement Project Lead; three Peer Involvement Workers; an Involvement Volunteer Coordinator and an administrator.
• Utilise your own lived experience as a person who has received services or actively cared for someone under the care of secondary services to ensure that individuals are fully supported at every stage of the process of getting involved in working with the trust.(desirable)Or utilise your compassionate understanding of what it is like for people to experience mental health issues, or to care for someone who does, to do the same.
• Build relationships with a variety of external agencies and professionals and be adept at presenting information and writing reports.
• Demonstrate active listening skills, good interpersonal skills, excellent written and verbal communication, an ability to work under pressure and have leadership skills.
• Proficiency using office IT systems to record and analyse data is also essential, as is a proactive, customer-focused approach.
• Demonstrate personal self-awareness and resilience with managing your own lived experience and help others to develop these skills.

It is essential to have a track record of providing support and development to service users, carers and colleagues. We will also be looking for experience of working with people with mental health issues and an understanding of social exclusion and the recovery approach.

About the location:

Our offices are located on the top floor of Building 32 at Trust headquarters which is located within the impressive grounds of Springfield University Hospital in Tooting and we also operate in nearly 100 other locations throughout the UK. This is easily accessible via the Northern Line (Tooting Bec Station) and via private transport. The Trust provides subsidised parking fares for all our substantive staff. Our main site is located immediately next to Tooting High Street where staff can easily access a range of shops, cafés, restaurants etc.


We offer a number of excellent staff benefits and understand the importance of a healthy work life balance. Some of our benefits are highlighted here:
• Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance,we support a range of flexible options, such as: part-time working, job sharing, term-time working, compressed hours and working from home.
• Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• Subsidised car parking- You can park at any of our sites at a reduced rate of £20/month.
• NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:
• Eye examinations
• Looking after your health
• Cycle to work scheme
• Car lease scheme
• Season ticket loan
• Childcare vouchers
• Staff restaurants
• Free gym membership

We look forward to receiving your application.

This advert closes on Wednesday 11 Nov 2020

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