Interim Customer Resolution Agent

Job details
Posting date: 29 October 2020
Salary: £23.00 per hour
Additional salary information: per hour pay range subject to IR35 status
Hours: Full time
Closing date: 27 November 2020
Location: Leeds, LS1
Company: Triumph Consultants Ltd
Job type: Temporary
Job reference: PSR 1JP00029219

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What's involved with this role:
Interim Customer Resolution Agent - PSR 1JP00029219 Pay Rate: Up to £23 per hour pay range subject to IR35 status Main Duties: Inbound inquiries from public via email and phone
Good phone manner. Taking calls. On phone to GP practices. Resolving issues with GP assistance providers.
Responding to Twitter/social media complaints and enquiries
High Volume Customers services / call centre background
Complaint management experience
Looking for a fun personality to join a lively and sociable team
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
“Essential Requirements” – Please check to ensure that your CV addresses the following items: Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.
Qualifications and experience relevant to the job role – please give full details within your CV document
Additional Requirements: BPSS - security clearance Other preferable/desirable details to include on your CV, if applicable: Any local authority/public sector experience
Any relevant qualifications held or being studied for B
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via but please quote both the job reference and job title exactly as they appear below:
Job Ref: PSR 1JP00029219
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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