Temp Operational Support Admin Officers x2 – Social Care
24 September 2020
£13.03 per hour
per hour PAYE.
23 October 2020
Enfield, EN1 4TU
Triumph Consultants Ltd
Enfield RQ401707/ RQ401705
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What's involved with this role:
A Basic DBS is required for this role. Two Operational Support Officers/Administrator are required to carry out a range of administrative duties for a Children Services team. This may involve written, telephone or face to face contact with the public or internal colleagues and the application of organisational procedures and systems. Specifically, for this role you will be required to undertake; touch typing, take accurate minutes and Data entry and tracking. Therefore, it is essential that you have previous experience of Minute Taking. You will be expected to have good organisational skills and be able to use IT effectively in implementing tasks. Duties to include: Responsible for delivering to a high standard the business support menus to ensure effective operation of the services. Including but not limited to data entry and analysis, record keeping, customer care focused, reception and understanding service specific administrative tasks.
Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
Deal with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place.
Understand when and how to escalate issues to ensure requests are completed within a timely manner.
Maintain up to date knowledge to ensure effective utilisation of IT systems used
Organise and prioritise allocated workload as appropriate, keeping team managers aware of demands which may impact on targets/deadlines and service standards.
Inform opportunities to eliminate waste, stop non-value adding activities and maximise the potential of simplified and shared ways of working and automation
Carry out all accountabilities in compliance with the Council’s Policies and Procedures
Provide a front line face-to-face/telephone service to customers, making suitable referrals to other service areas where appropriate and resolving enquiries to a high standard, ensuring high levels of customer satisfaction.
Maintain accurate and effective communication with your line manager (to include the provision of reports and presentations) ensuring that they are regularly appraised of planned changes and developments
The range of outcomes we expect you to do are set out above, however this is not intended as a complete description of your job. We reserve the right to ask you to undertake any tasks that are consistent with the grade to ensure effective service delivery. This may include working in any other service areas, including the Customer Access, and /or vary hours of work, as may be reasonably required of you.
Assist with the provision of an accessible customer care focused reception service, and when necessary, request assistance to manage the distress or difficult and challenging behaviour of callers.
Identify any difficulties visitors/service users may have in making an enquiry or receiving information, in order that suitable and sufficient methods of communication can be provided.
To work as part of a project team and to assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
“Essential Requirements” – Please check to ensure that your CV addresses the following items: Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.
Basic DBS Disclosure Check required - please give details if you have one already in place. Taking out a basic check is likely to be required as a precondition to starting the assignment.
Qualifications: Experience of working within business support/business administration
or Educated to A Level standard,
or Level 3 NVQ in business administration
**Please provide details of all qualifications held, especially any professional qualifications relating to the role Knowledge & Skills: Excellent organisation and time management skills
Excellent written and oral communication skills
Ability to work accurately and methodically demonstrating organisational and administrative skills
Ability to work effectively both as part of a team and individually
Strong Commitment to Customer Care
Maintain confidentiality of sensitive information Experience: Experience of supporting change / efficiency initiatives
Working within a business support environment delivering high quality services
Strong communication skills and experience
Strong IT/Technical skills, knowledge
Development of skills and knowledge
Experience of delivering high quality customer service/care Strong IT skills including Microsoft packages Other preferable/desirable details to include on your CV, if applicable: Any local authority/public sector experience
Any relevant qualifications held or being studied for A
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via firstname.lastname@example.org but please quote both the job reference and job title exactly as they appear below:
Job Ref: Enfield RQ401707/ RQ401705
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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