Lead Service Interaction Designer

Job details
Posting date: 22 September 2020
Salary: £65,000.00 to £70,000.00 per year
Hours: Full time
Closing date: 22 October 2020
Location: City of London, London, EC1N 2TD
Company: Hays Specialist Recruitment
Job type: Permanent
Job reference: 3818831_1600766144

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Lead Service Interaction Designer (12 - 18 Months Fixed Term Contract)

Your new company

The Money and Pensions Service (MaPS) vision is to support everyone making the most of their money and pensions. This newly formed organisation brings together the three free services previously delivered by the Money Advice Service,

The Pensions Advisory Service and Pension Wise. MAPS is an arms-length organisation, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people have access and guidance to the information they need to make effective financial decisions over their lifetime.

The Pensions Dashboards Programme (PDP) has been formed to support this objective by designing and implementing the framework to make Pensions Dashboards a reality.

Your role

The purpose of the Lead Service-Interaction Designer's role is to support the Product Owner through the understanding of the end-to-end user journeys and whole services, identify service patterns and use prototypes to design services in order to make things easier and simpler for users. The core purpose of a designer is to:
* understand user needs and design around those needs,
* design whole services to make things easier and simpler for users.

The Lead Service-Interaction Designer is an expert practitioner, with experience of large-scale and complex projects. They assure the quality of design across teams and its alignment to goals. Using research, data and other evidence, they translate user needs into whole services (including non-digital parts).

The Lead Service-Interaction Designer will work closely with the product team and other senior stakeholders to help to resolve design related challenges and problems across various aspects of the architecture and develop strategy to ensure a smooth user journey. You will be the advocate for best practice in user centred design, lead on all interaction design related aspects and keep up to date with industry changes.

Some key duties of the role include:

* Develop prototypes and service design patterns, across whole services (including non-digital parts), that meets user needs and policy/programme objectives.
* Lead in providing service design and interaction design related advice to the programme team, including engaging with stakeholders as required.
* Work closely with the analytical lead to understand users' behaviour, using evidence to help support strategy decisions.
* Lead on the development of the standards relating to design patterns.
* Build relationships with a range of stakeholders within Government and across pensions and Fintech industry.
* Champion user-centred design within the Programme team and beyond.
* Support the creation and maintenance of a positive and collaborative working environment.

What you'll need to succeed:

* Ability to work with others to identify areas for improvement and simplify processes to use fewer resources.
* Ability to present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.
* Experience in applying Agile principles in practice.
* Experience of working with stakeholders to identify objectives, opportunities and potential benefits available.
* Experience of facilitating change.
* It's essential that you are recognised as an industry specialist or expert capable of giving significant advice and guidance to others.
* Have a proven track record of working from a digital perspective, including iterating service design for complex situations and difficult or technical problems and processes.
* Demonstrable experience of engaging multidisciplinary teams with a user-centred design process and of explaining design decisions in a way that other people understand.
* Substantial experience of putting forward the case for design to senior stakeholders, industry experts and product owners.
* Proven experience of leading workshops with a focus on a user-centred design approach.
* Substantial experience of using user research and data to make design decisions.
* Experience of leading and setting design priorities across a number of business work areas.

What you'll get in return

In return you will earn circa £70,000 per annum.

We actively encourage applications from candidates from all backgrounds, and are committed to having a team representative of the diverse characteristics and experiences of the population we're working to ensure make the most of their money and pensions now, and in future generations.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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