Policy and Practice Manager (12 month FTC)

Job details
Posting date: 09 October 2020
Salary: £32,000 to £34,000 per year
Hours: Full time
Closing date: 07 November 2020
Location: London, NW1 0DL
Company: Reed Talent Solutions
Job type: Permanent
Job reference: OHG01080-81873

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Policy and Practice Manager (12 month FTC)

Job purpose and background

Care and Support (CS) is the care and support arm of One Housing and is one of the largest and fastest growing providers of care and support services across London and the South East.

Our aim is to improve the quality of life of our customers, building confidence and skills to allow them to live independently while playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focusing on achieving real results.

We operate 51 care and support schemes in London and the surrounding Home Counties across two key business areas;

· Senior Living – including CQC registered private care homes and affordable extra care

· Care and Support – supported housing and homeless prevention services for the following customer groups; Homelessness, Young People, Mental Health and Learning Disabilities.

We have an exciting opportunity within the Business Development Team for a Policy and Practice Manager. We are looking for an enthusiastic and highly motivated self-starter, with a strong understanding of the care and support sector. Attention to detail and strong written skills are essential, as well as the ability to work effectively with a range of stakeholders, senior managers and frontline teams.

Based in Arlington, our flagship homelessness service in the heart of Camden, the successful candidate will be responsible for developing and managing policy documents across the whole of the Care and Support business. This is a fixed term role for 12 months.

Principle outputs & responsibilities

  • Researching and drafting policies and procedure documents for the CS division
  • Developing and maintaining a system for reviewing and updating policies and procedures at predetermined regular intervals, and archiving when appropriate
  • Working closely with the CQC Quality Team and One Housing’s Governance Team to ensure regulatory compliance of policies and procedures

· Ensuring staff are kept informed of new and updated policies through clear and concise policy briefings

· Liaise Heads of Service and operational Managers to ensure our policies and procedures meet the needs of the business

· Standardising policy format and style to reflect One Housing ethos and values

· Working closely with the Business Support Officer and external training providers to ensure that CS policy content is reflected in the content of training sessions delivered to frontline staff

· Building and maintaining strong relationships with service Managers and frontline staff through effective communication skills

· Keeping up to date with regulatory and legislative changes relating to the care and support service customer groups and ensuring policies are compliant with any changes or updates

Essential knowledge, skills and experience

· Honours degree, preferably a 2.1; or minimum of 2 good ‘A’ Levels with relevant work experience; or equivalent work experience

· Previous experience of policy writing and development, ideally gained in the housing or social care sectors

· Fluency in English, with excellent verbal and written skills and ability to write clear and concise copy

· Good IT skills with the ability to use MS Word, Excel and Powerpoint

· Effective time management, planning and organisational skills with the ability to readily adapt within a fast paced and often challenging environment

· Working knowledge of the health and social care sector

· Good communication skills with the ability to work effectively with colleagues and external stakeholders

· An understanding of the national policy context for care and support services

· An understanding of the legislative and regulatory framework for care and support services

Desirable knowledge, skills and experience

  • Previous research experience is desirable

Professional qualifications or memberships

· None

Other duties

· Ensure that responsibilities for Health & Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.

· Comply fully with One Housing’s policies and procures including the standing orders and financial regulations.

· Comply with the Equal Opportunities and Diversity Policy

· Comply with the Data Protection Act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public)

· Carry out any other reasonable duties as required

Proud member of the Disability Confident employer scheme

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