Assistant Accommodation Manager

Job details
Posting date: 26 March 2020
Salary: £23,188 to £24,408 per year
Hours: Full time
Closing date: 02 April 2020
Location: N London, London
Company: Sanctuary Group
Job type: Permanent
Job reference: 70164

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The Assistant Accommodation Manager will join our friendly team at Dinwiddy House, London. You will ensure exceptional customer service is consistently delivered and will assist staff with any escalations that may arise, whilst also maintaining a Health and Safety compliant environment. You will work in a challenging, fun and rewarding environment which will offer the opportunity for training and further development.

The role of Assistant Accommodation Manager will included –
• Providing customer service at reception, welcoming customers and providing a good first impression
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
• Collecting rent from customers and monitoring the debtor list
• Ensuring compliance checks are completed in line with legislation and policy
• Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
• Developing and maintaining excellent relationships with internal and external customers

Skills and experiences –
• Experience in a similar role in a customer service background is essential
• Level 3 qualification or equivalent in business administration or customer service is desirable
• Excellent communication and customer service skills
• Previous experience with managing staff with the ability to lead, motivate and mentor, and provide clear guidance is desirable
• Proven experience completing administrative tasks with the ability to problem solve
• Proficient user of Microsoft Office applications including Word, Excel and Outlook

Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Ready to join us?
As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:
• A pension scheme with employer contributions from Sanctuary
• At least 25 days paid holiday, rising to 30 days after 5 years service
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Health and wellbeing plans
• A variety of online discounts and rewards from major retailers
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Closing Date: 2 April 2020

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’.

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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