Job details
Posting date: 16 March 2020
Salary: Not specified
Additional salary information: £21,890 - £24,192 per annum
Hours: Full time
Closing date: 30 March 2020
Location: Barons Court, Greater London, W14 9BL
Company: eTeach UK Limited
Job type: Permanent
Job reference: 1097501

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Receptionist Do you have a passion for delivering outstanding customer service? Are you looking for an opportunity to work in Education and make a real difference? We at Ealing, Hammersmith & West London College are looking for a Receptionist to join the college in delivering an excellent service. If you are as committed, driven and enthusiastic as we are to ensure an outstanding experience for the learners we serve we would love to hear from you. The successful candidate will provide a welcoming, friendly, effective and efficient solution focussed reception and switchboard service, in accordance with excellent customer care and College procedures, policies and reflecting our values. The Role Working as a part of our dynamic reception team you will provide reception and switchboard support to two college campuses based in West London (Southall area). You will provide general assistance/guidance to the stakeholders of the College and deal with their queries either in person, email or telephone within the agreed timelines, applying a proactive approach in reversing negative situations, managing complaints and identifying and reporting risks. In addition, you will be required to participate in marketing activities including College Open Days, Parents Evenings and enrolment working weekends and evenings as required. You will also be required to travel as appropriate in line with the duties of the position in order to support the wider team. The Person • Experience of providing high quality administrative and customer focussed service with specific reference to providing a front of house service in a busy environment within and educational or similar environment. • Excellent written and verbal communication skills (in person and by telephone) to deal effectively with a variety of customers, including experience of Interpreting and delivering information to different audiences. • A flexible attitude and the ability to work in collaboration with colleagues & without constant supervision. • Competent user of MS Office, including, Word and Excel in order to use the computerised administrative systems. • The ability to adopt an Ambitious approach – using innovation and creativity to realise the College’s vision along with a commitment to Excellence and the delivery of continuous improvement. Hours: 37 Hours per week Tenure: Permanent Salary: £21,890 - £24,192 per annum Closing Date: 29 March 2020 Interview Date: 01 April 2020 We reserve the right to close this vacancy early dependent on the number of application forms. Our aim is to recruit the best staff possible and to deliver first class teaching to our learners. We are committed to equality and diversity and expect our staff to share this commitment The safety and welfare of our staff and learners is extremely important to us and this is why we pride ourselves on our safeguarding procedures. We are: Working towards our Investors in Diversity accreditation Investors in People Stonewall Diversity Champions We offer: Pension scheme Eye care vouchers Designated CPD (development) days Access to a range of discounts and vouchers through PERKBOX On-site Canteen and Restaurant (staffed by students) On-site Hair and Beauty Salon (Staffed by students) and much more.. All positions are subject to an enhanced DBS check (including barred list information, for those who will be engaging in regulated activity) and your start date will be dependent on receipt of satisfactory DBS clearance.

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