Ward Supervisor (Patient Ambassador)

Job details
Posting date: 24 January 2020
Salary: Not specified
Additional salary information: £17787-20448 per annum
Hours: Full time
Closing date: 22 February 2020
Location: Hampshire, SO16
Company: Serco Limited
Job type: Permanent
Job reference: 71584-32333916

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Patient Ambassador
- Ward SupervisorFull-time (37.5 hours) Monday to FridayHours: 6.45am
- 2.45pm£17,787-£20,448pa + BenefitsAbout UsSerco is an established provider of services to the NHS and we pride ourselves in delivering a quality and high standard of service which cannot be rivalled. A service, that continues to develop and continuously improves for the benefit of our customers, staff, patients and visitors. Our team at Southampton University Hospital provide all cleaning, catering services to the NHS Trust on site which incorporates both Southampton General and Princess Ann Hospital.
The Opportunity
We are currently recruiting for a Patient Ambassador. This role will ensure that all soft services within the hospital are delivered effectively and efficiently at all times. The role will:-

- Manage a team who provide catering and cleaning to the hospital
- Maintain standards of service through daily inspections and quality control along with formal monitoring.
- Ensure that their team are proactive in identifying and reporting maintenance defects
- Building effective working relationships with senior staff/departmental managers, patients and visitors to the hospital
- Knowledge of systems that support in the delivery of performance, monitoring data, KPI measurement and all other required management information

Experience and Qualifications

- Food Safety Level 2 or 3 (This can be provided)
- Experience in a supervisory position for at least one area of Soft Services FM in a healthcare environment (preferable)
- Experience of leading a team

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 (select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

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