TUI Retail Travel Advisor, Walsall Superstore, 22 Hours

Job details
Posting date: 24 January 2020
Hours: Part time
Closing date: 22 February 2020
Location: Walsall, WS2 8DD
Company: TUI Group
Job type: Permanent
Job reference: 9522-32336317

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Joining the TUI Retail Team as a Travel Advisor, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products.

You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
We’re a company that’s moving at a fast pace so grab your passport and join us on this journey, the world of TUI awaits.
Part of the application process will require you to complete an online assessment, this can either be completed once application has been submitted or you’ll receive an email shortly after.

How You Will Make an Impact as a TUI Retail Travel Advisor
There are many ways for you to get involved:

- Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
- Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
- If things don’t go to plan, you will be pro-active and confident to investigate and resolve any question or complaint
- You’ll embrace change and rise to the challenges of a customer focussed roleYour drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’

What You Will Bring as a TUI Retail Travel Advisor
There is more than one way to the perfect fit – here are some of the ideal things:

- Excellent customer service skills
- Strong commitment to achieve targets and overcome challenges
- Team player who engages and collaborates at all times with customers and colleagues
- An organised individual who takes pride in their work and responsibility of their own development
- Ability to use initiative to proactively spot and resolve potential problems
- Passion to work within tourism, although travel experience is not essential
- Confidence to handle multiple currencies and administrative tasks whilst complying with procedures
- Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance

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