Cooks Fish n Chips Brand Manager - Haggerston Castle

Job details
Posting date: 02 January 2020
Hours: Full time
Closing date: 01 February 2020
Location: Berwick-upon-Tweed, Northumberland, TD15 2PA
Company: Bourne Leisure
Job type: Permanent
Job reference: req10085

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Do you want a career working for one of The Times Best Big Company in the UK?

Our Brand Managers are guest focused with a strong customer service ethic. Competitive and driven in nature and are able to lead their designated retail outlet commercially as well as create the very best experiences on park delivering the highest quality Food & Beverage offering.

Responsibilities for the Role:

With My Business:

•Role Modelling effective leadership behaviours and our vision and values at all times.
•Deliver our performance targets against budget, managing stock, margin and cost control whilst ensuring exceptional customer service in my retail business.
•Deliver and embrace the park vision and strategy based on the commercial and customer needs.

With Our Guests:

•To deliver the very best food, beverage and retail experience for our guests embracing a 'breath of fresh air' culture through consistency in our approach to service and standards.
•Offer a safe, clean, bright and inviting environment to ensure all our guests needs are met and taken care of time and time again.
•To consistently build guest rapport and relationships through product knowledge and service excellence.

With My Team:

•Attract and recruit team members and develop them to be the very best team through coaching, training and support.
•Recognise and celebrate individual and team success.
•Lead individual performance through establishing clear expectations and agreeing targets through ongoing review and feedback and formal appraisals.

The Benefits of working with us:

•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

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