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UX Designer

Job details
Posting date: 20 September 2019
Hours: Part time
Closing date: 20 October 2019
Location: WC1V 7BD
Company: Ness Global Services
Job type: Permanent
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Summary

Title: UX Designer ( Part-time)
Location: High Holborn, London, UK
20hrs week Flexible
Fulltime with Ness (www.ness.com)
WHO WE ARE
We are a leading provider of software product engineering services. Our development centres are worldwide, yet we are one collaborative global team who recognise the demand for all digital services and products to engage users through compelling experiences. As a result, we have fully integrated the creative skills of a leading digital agency with core engineering processes. We operate across many sectors, truly specialising in solving mission critical problems at the heart of our clients’ businesses by creating digital services and products.

REPORTING
Design Programme Manager

OBJECTIVE
Currently, our London centre is looking for a part-time UX designer. We are looking for a hands-on practitioner, with a can-do attitude and strong organizational skills. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed and organized, and able to effectively prioritize and advise multiple stakeholders. Your focus will be on people – clients, users/customers, and colleagues; and on the process – support and advocate best practice approaches, and adapt and pivot in order to achieve the most regardless of the context.

KEY RESPONSIBILITIES
Your focus will be split into three areas, as follows:
● Client engagement:
○ Earn client trust and lead the engagements. You will be the ‘go-to’ expert on all user centered needs.
○ Manage multiple stakeholders, communicate complex ideas simply and clearly, and provide informed advice to facilitate decision making.
○ Navigate effectively through conversations on multiple but related or interconnected projects.
○ Challenge briefs and opinions. Create requirements, don’t follow assumptions.
○ Understand, interpret and orchestrate complex needs channeling them into a clear direction to achieve the greatest relative value.
○ Bring diverse business views together by facilitating workshops and emphasizing risks and opportunities contextually.
● Projects
○ Be equally comfortable with both consulting and in executing.
○ Extract the key insight from the research data to make business impact. Help your clients create business decisions with users in mind.
○ Provide project leadership and oversight through all stages of work.
○ Focus on the outcome balancing the value created against effort provided.
○ Prototype ideas, concepts and wires to validate the collective thinking.
○ Collaborate with engineering teams during the sprint cycle to iterate solutions and resolve technical impediments while enhancing the overall experience.
○ Evaluate project success and improvement from a design perspective.
○ Collaborate with Engineering and Product Management to ensure the best creative solutions are realized, implemented and delivered.
● Prospects:
○ Identify opportunities and frame them.
○ Coordinate between the client and Head of Design on pursuing leads if and when they occur.
○ Plan activities.

SKILLS
● Excellent communication skills, written and oral. Excellent presentation skills.
● Workshop facilitation.
● UX and ethnographic research.
● Ability to fluidly and confidently work in ambiguous situations.
● Provide leadership in challenging situations through clarity, tact and diplomacy.
● Ability to identify and communicate the commercial impact of design decisions.
● Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus.
● Visual thinking, proof of concept, rapid prototyping, storyboarding and technical
skills.
● Attention to detail.
● Ability to quickly turn around wireframes in an iterative environment.
● Proficiency in Sketch, Axure, etc.
● An understanding of technology.

EXPERIENCE
● Senior designer with over 4 years of work experience with blue chip clients
as a UX designer, Product designer, UX architect, or a Service designer.
● Design processes, agile development and lean UX.
● Working collaboratively in an interdisciplinary team.
● Creating omnichannel experiences – cross-platform and cross-device solutions.
● Ability to define key metrics and evaluate project success.
● Working to strict deadlines.
● Proven design track record and design agency experience.
● Design degree or equivalent.

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