Russian speaking Customer Experience Expert/Submission officer

Job details
Posting date: 17 September 2019
Salary: £19,000 to £19,000 per year
Hours: Full time
Closing date: 17 October 2019
Location: Liverpool Street, Central London
Company: VFS Global
Job type: Contract
Job reference:

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VFS Global is the world's largest Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide.

We are looking for a Customer Experience Expert with immediate start date.

Working hours: Monday-Friday 8:30am to 5:30pm.
Initial 6month contract with possibility of extension based on the performance.

Main responsibilities:

Managing sales of all services and products sold in the Business centre and meeting the monthly target
Recording of all sales done accurately
Reporting of all sales
To support Value Added Services (VAS) team with day to day activities
To enhance the business and monitor deliverables by performing regular audits
To ensure compliance to policies and standard operating procedures
Ensure execution, implementation and management of VAS.
Liase with the sales function and understand technical specifications from clients/vendors and propose & implement creative designs/solutions.
Act as the point of contact for external customers and communicate customer requirements and specifications for Internal stakeholders, operations team etc.

Experience/ Qualification required:

Excellent written & verbal English and Russian communication skills
A good attention to accuracy and detail
A proactive can-do attitude
Flexibility of working hours
Excellent Customer service skills

This is certainly not an exhaustive list of duties, as dealing with the general public brings new challenges on a daily basis

How you will be rewarded:
· Pension contribution
· Competitive pay and up to 32 days holiday
· Internal progression opportunities
· Paid uniform
· Awards scheme in place
· Events, team building activities
· Take a part in charity events and become a volunteer

We have positions available with an immediate start!

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