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Learning & Development Trainer

Job details
Posting date: 24 August 2019
Salary: £30,000 to £37,000 per year
Additional salary information: Competitive basic salary plus benefits
Hours: Full time
Closing date: 23 September 2019
Location: Euston Road, London, NW1 2DU
Company: Serco Limited
Job type: Permanent
Job reference: 61442

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At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Title: Learning and Development Trainer

Division/ Function: Serco Caledonian Sleeper

12 month FTC - Full time

Base Location: London

Competitive basic salary plus benefits

Key Purpose:

To provide a full learning and development service to Caledonian Sleeper employees to ensure a motivated, skilled and effective workforce through which the business goals are achieved and to enhance skills to drive organisational performance. In addition to ensure Learning and Development key objectives are achieved to remain compliant as per the Caledonian Franchise agreement.

Analyse learning needs, design and deliver learning and development interventions within the Caledonian Sleeper. Contribute to and maintain the Continuous Professional Development of all employees within the Caledonian Sleeper including on and off the train.

Key accountabilities:

  • Design, develop and maintain training materials supporting the Caledonian Sleeper employees and their future development (online and classroom based).
  • Design, produce and deliver induction to staff employed in the Serco Caledonian Sleeper
  • Maintain all L&D documentation in line with document control, including Learning Management System (LMS), and supporting material such as own workflow SMART objectives, user guides, and training materials
  • Ensure individuals and teams training needs are met by building relationships across the organisation to understand training needs, in line with PDR outputs and Viewpoint comments
  • Carry out appropriate training needs analysis (TNA) and identify gaps
  • Manage and develop the evaluation process from Kirkpatrick levels 1 to 4 and ensure continuous improvement across current curriculum and delivery methods
  • Assist with formulating training strategy and planning future training needs, develop an ongoing 12-month plan for learning including Annual Recurring Training (ART)
  • Coordinate with external learning providers to facilitate the CPD of all team members across the organisation
  • Ensure consistent high level of quality in all internal training delivery is maintained
  • Support the development of a variety of levels within the QCF and SQCF inclusive of NVQ and SVQ qualifications and any HE/FE accreditation processes or applications
  • Support and coach new starters, foundation and modern apprentices, monitor and review progress and provide additional support where and when necessary
  • Submit detailed reports to line manager on progress against objectives and workflow
  • To prepare and deliver systems and soft skills training packages to new and existing employees as and when the business requires
  • Assist with management / leadership development across the organisation
  • Support and contribute to gaining Investors in People status by creating and delivering meaningful, exciting and engaging interventions
  • Ensuring Health and Safety statutory and Serco mandated requirements are met across the Caledonian Sleeper organisation

What we are looking for:

  • Ideally a recognised training qualification at level 3 or equivalent
  • Sound knowledge of Learning and Development Cycle and the 70:20:10 process
  • IT skills, in particular PowerPoint, Excel and Word
  • Presentation and facilitation skills
  • Good knowledge and demonstration of coaching; mentoring methodologies
  • Able to work under pressure, use initiative and constantly seek to improve
  • To be able to monitor own progress towards business and individual SMART objectives
  • Displaying strong motivational, customer service, guest experience and organisational skills
  • Able to demonstrate outstanding communication and interpersonal skills with the capability to engage a variety of learners
  • Experience in e-learning design and creation would be advantageous
  • Proficient in the use and development of video-based content in a Learning and Development context desirable

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

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