Housing Business Support Officer
| Posting date: | 05 June 2026 |
|---|---|
| Salary: | £31,161 to £34,654 per year |
| Additional salary information: | Pay award pending |
| Hours: | Full time |
| Closing date: | 28 June 2026 |
| Location: | Lyndhurst, Hampshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | New Forest District Council |
| Job type: | Permanent |
| Job reference: |
Summary
Are you highly organised with a passion for delivering excellent customer service and supporting front line housing operations?
We’re looking for a proactive and motivated Housing Business Support Officer to join our busy Housing team, providing vital administrative and operational support across a range of services.
This is a varied and fast-paced role where no two days are the same. You’ll play a key role in supporting our operational teams, working closely with Repairs Supervisors, contractors and colleagues to ensure services run smoothly and our tenants receive a responsive, high-quality service.
If you enjoy problem solving, have excellent administration skills, attention to detail and thrive in a customer-focused environment, this could be the perfect opportunity for you.
About the role
You will:
Provide comprehensive administrative support to operational housing teams, including Repairs and Maintenance
Communicate with contractors, chasing works and ensuring timely completion of repairs and tasks
Support Repairs Supervisors with day-to-day administrative activities and coordination
Manage the tenant alterations process, ensuring applications are processed efficiently and in line with policy
Oversee tenant and internal recharges, including handling queries, investigations and complaints
Respond to tenant enquiries and complaints across operational services in a professional and timely manner
Support administration reporting functions, ensuring accurate data and performance information is maintained
Assist with voids coordination, providing cover during leave and supporting peak demand periods
Work collaboratively with colleagues across Housing to ensure seamless service delivery
Help maintain accurate records and systems to support operational performance and compliance
This role plays an important part in ensuring our housing services remain efficient, compliant and customer-focused, supporting both tenants and internal teams.
What we’re looking for
Experience in an administrative role within a busy, customer-focused environment
Strong organisational skills with the ability to manage multiple priorities
Excellent communication skills and confidence dealing with tenants, colleagues and contractors
Experience handling customer queries and complaints effectively
IT literate with experience using systems and performance monitoring tools, including Microsoft Office and housing/asset systems
Attention to detail and ability to maintain accurate records and data
Proven experience managing or supervising staff in a busy administrative environment
Ability to work independently and as part of a team
A proactive, flexible approach with a willingness to support across different areas of the service
Good understanding of housing services, repairs or social housing (preferred)
What’s in it for you?
£31,161 - £34,654 per annum Pay Award Pending (Please note we start at the bottom of the pay scale as standard)
25-26 days annual leave plus bank holidays
Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
Access to learning and development opportunities to support your growth
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
Equality, Diversity & Inclusion (EDI) Group
LGBTQ+ Network
Women’s Network
Early Careers Network
Neurodiversity Network
Working Hours
37 Hours per week, Monday to Friday between 8am and 5.15pm. This role can be flexible in start and finish times, but this would be dependent on needs of the service.
About us.
As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.
New Forest District Council directly manages over 5000 Council homes and provides both planned and reactive maintenance and repairs to the residents through a large team of highly skilled trades people.
We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance.
If you’re interested
Please see the candidate booklet for more information about working at the Council and the job description.
If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.
Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.
Please note, this post is subject to a basic DBS check
After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Laura McIndoe on 023 8028 5222
Closing date: 11pm Sunday 28th June 2026
Interview Date: Monday 6th July 2026
We’re looking for a proactive and motivated Housing Business Support Officer to join our busy Housing team, providing vital administrative and operational support across a range of services.
This is a varied and fast-paced role where no two days are the same. You’ll play a key role in supporting our operational teams, working closely with Repairs Supervisors, contractors and colleagues to ensure services run smoothly and our tenants receive a responsive, high-quality service.
If you enjoy problem solving, have excellent administration skills, attention to detail and thrive in a customer-focused environment, this could be the perfect opportunity for you.
About the role
You will:
Provide comprehensive administrative support to operational housing teams, including Repairs and Maintenance
Communicate with contractors, chasing works and ensuring timely completion of repairs and tasks
Support Repairs Supervisors with day-to-day administrative activities and coordination
Manage the tenant alterations process, ensuring applications are processed efficiently and in line with policy
Oversee tenant and internal recharges, including handling queries, investigations and complaints
Respond to tenant enquiries and complaints across operational services in a professional and timely manner
Support administration reporting functions, ensuring accurate data and performance information is maintained
Assist with voids coordination, providing cover during leave and supporting peak demand periods
Work collaboratively with colleagues across Housing to ensure seamless service delivery
Help maintain accurate records and systems to support operational performance and compliance
This role plays an important part in ensuring our housing services remain efficient, compliant and customer-focused, supporting both tenants and internal teams.
What we’re looking for
Experience in an administrative role within a busy, customer-focused environment
Strong organisational skills with the ability to manage multiple priorities
Excellent communication skills and confidence dealing with tenants, colleagues and contractors
Experience handling customer queries and complaints effectively
IT literate with experience using systems and performance monitoring tools, including Microsoft Office and housing/asset systems
Attention to detail and ability to maintain accurate records and data
Proven experience managing or supervising staff in a busy administrative environment
Ability to work independently and as part of a team
A proactive, flexible approach with a willingness to support across different areas of the service
Good understanding of housing services, repairs or social housing (preferred)
What’s in it for you?
£31,161 - £34,654 per annum Pay Award Pending (Please note we start at the bottom of the pay scale as standard)
25-26 days annual leave plus bank holidays
Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
Access to learning and development opportunities to support your growth
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
Equality, Diversity & Inclusion (EDI) Group
LGBTQ+ Network
Women’s Network
Early Careers Network
Neurodiversity Network
Working Hours
37 Hours per week, Monday to Friday between 8am and 5.15pm. This role can be flexible in start and finish times, but this would be dependent on needs of the service.
About us.
As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.
New Forest District Council directly manages over 5000 Council homes and provides both planned and reactive maintenance and repairs to the residents through a large team of highly skilled trades people.
We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance.
If you’re interested
Please see the candidate booklet for more information about working at the Council and the job description.
If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.
Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.
Please note, this post is subject to a basic DBS check
After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Laura McIndoe on 023 8028 5222
Closing date: 11pm Sunday 28th June 2026
Interview Date: Monday 6th July 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.