Scheduler/Helpdesk Operative
| Posting date: | 04 June 2026 |
|---|---|
| Salary: | £13.46 per hour |
| Additional salary information: | Hybrid working available + weekly pay |
| Hours: | Full time |
| Closing date: | 04 July 2026 |
| Location: | Marston Green, Midlands, B37 7YN |
| Company: | Meridian Business Support |
| Job type: | Contract |
| Job reference: | 60096645 |
Summary
Meridian requires Temporary Scheduler / Helpdesk Operatives to join our client in Birmingham (B37)
£13.46 per hour
40 hours per week
Weekly pay
Start date: Immediate
Hybrid working available
You will provide frontline coordination and customer‑support services, ensuring that all incoming enquiries are logged, prioritised, and scheduled efficiently. This is a temporary position ideal for peak‑period support. The role requires individuals who are immediately available and have previous experience in a scheduling environment.
This position is based at our Birmingham (B37) and operates on a hybrid model, offering flexibility to work from home part of the week.
Key Responsibilities
- Service Scheduling — Plan and allocate daily workloads, engineer visits, and appointments using internal scheduling tools.
- Helpdesk Support — Act as the first point of contact for calls, emails, and tickets across a helpdesk operating 7am–7pm.
- Shift Coverage — Work within a rotating schedule such as 7am–4pm or 10am–7pm to ensure full helpdesk coverage.
- Ticket Management — Log, prioritise, update, and close support requests with accuracy and urgency.
- Customer Communication — Provide timely updates, manage expectations, and maintain a professional tone.
- Data Entry & Reporting — Maintain accurate records and produce simple daily or weekly reports.
- Team Coordination — Liaise with engineers, managers, and external partners to ensure smooth workflow.
- Issue Escalation — Identify and escalate issues requiring higher‑level support.
Skills & Competencies
- Organisational Skills — Ability to manage multiple tasks and shifting priorities.
- Customer Service — Confident communicator with a calm, solution‑focused approach.
- IT Proficiency — Comfortable with scheduling systems, ticketing tools, and Microsoft Office.
- Attention to Detail — Accurate data entry and careful record‑keeping.
- Problem Solving — Able to troubleshoot basic issues and identify next steps.
- Time Management — Works efficiently in a fast‑paced environment.
Experience & Qualifications
- Immediate availability is essential.
- Proven experience in a scheduling role or helpdesk environment.
- Strong communication skills, both written and verbal.
- Experience with CRM, ticketing, or workforce‑management software is desirable.
Working Hours & Contract Details
- Contract type: Temporary
- Hours: 40 hours per week
- Shift patterns: Covering the helpdesk window of 7am–7pm, typically 7am–4pm or 10am–7pm
- Location: Birmingham (B37), hybrid working available
- Start date: Immediate
If you have scheduling experience and strong customer service skills, please apply within this job posting to be contacted by one of our specialist team.
£13.46 per hour
40 hours per week
Weekly pay
Start date: Immediate
Hybrid working available
You will provide frontline coordination and customer‑support services, ensuring that all incoming enquiries are logged, prioritised, and scheduled efficiently. This is a temporary position ideal for peak‑period support. The role requires individuals who are immediately available and have previous experience in a scheduling environment.
This position is based at our Birmingham (B37) and operates on a hybrid model, offering flexibility to work from home part of the week.
Key Responsibilities
- Service Scheduling — Plan and allocate daily workloads, engineer visits, and appointments using internal scheduling tools.
- Helpdesk Support — Act as the first point of contact for calls, emails, and tickets across a helpdesk operating 7am–7pm.
- Shift Coverage — Work within a rotating schedule such as 7am–4pm or 10am–7pm to ensure full helpdesk coverage.
- Ticket Management — Log, prioritise, update, and close support requests with accuracy and urgency.
- Customer Communication — Provide timely updates, manage expectations, and maintain a professional tone.
- Data Entry & Reporting — Maintain accurate records and produce simple daily or weekly reports.
- Team Coordination — Liaise with engineers, managers, and external partners to ensure smooth workflow.
- Issue Escalation — Identify and escalate issues requiring higher‑level support.
Skills & Competencies
- Organisational Skills — Ability to manage multiple tasks and shifting priorities.
- Customer Service — Confident communicator with a calm, solution‑focused approach.
- IT Proficiency — Comfortable with scheduling systems, ticketing tools, and Microsoft Office.
- Attention to Detail — Accurate data entry and careful record‑keeping.
- Problem Solving — Able to troubleshoot basic issues and identify next steps.
- Time Management — Works efficiently in a fast‑paced environment.
Experience & Qualifications
- Immediate availability is essential.
- Proven experience in a scheduling role or helpdesk environment.
- Strong communication skills, both written and verbal.
- Experience with CRM, ticketing, or workforce‑management software is desirable.
Working Hours & Contract Details
- Contract type: Temporary
- Hours: 40 hours per week
- Shift patterns: Covering the helpdesk window of 7am–7pm, typically 7am–4pm or 10am–7pm
- Location: Birmingham (B37), hybrid working available
- Start date: Immediate
If you have scheduling experience and strong customer service skills, please apply within this job posting to be contacted by one of our specialist team.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.