Head of Operations
| Posting date: | 04 June 2026 |
|---|---|
| Salary: | £45,000.00 to £50,000.00 per year |
| Additional salary information: | £45000.00 - £50000.00 a year |
| Hours: | Full time |
| Closing date: | 18 June 2026 |
| Location: | Harrogate, HG1 4DP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0112-067 |
Summary
Operational Provide management across designated clinical and non-clinical services Lead business continuity and risk management planning Develop new and existing service operations to improve efficiency and resilience Drive and manage change initiatives within operational planning, including core operations, workforce planning and development, and broader service improvement activities Identify and deliver efficiency savings and productivity improvements Provide direct support to the Operations Management team in delivering YHNs services, overseeing people management processes and ensuring service requirements are met Quality & Patient Safety Ensure compliance with Care Quality Commission (CQC) standards Ensure services run safely, efficiently, and in line with agreed standards Promote a culture of continuous quality improvement and patient safety Oversee incident reporting, investigations, and learning processes Manage complaints and reporting Support clinical governance frameworks Team Leadership & Development Lead, manage, and develop operational teams and service managers Ensure effective communication, 1-2-1s, appraisals, and development pathways Support workforce planning and recruitment Drive staff engagement and performance management Strategic Management Contribute to organisational strategy and transformation programmes Adopt a strategic approach to the development and management of patient services Identify opportunities to improve workflows and efficiency through better use of clinical systems Develop and maintain effective communication both within member practice, across the PCN and with relevant outside agencies (ICB, NHSE, Hospital Trusts etc.)