Systems Support Officer (Pensions)
| Posting date: | 29 May 2026 |
|---|---|
| Salary: | £32,061 to £33,699 per year |
| Hours: | Full time |
| Closing date: | 14 June 2026 |
| Location: | Llandrindod Wells, Powys |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Powys County Council |
| Job type: | Permanent |
| Job reference: |
Summary
About the role:
The Systems Support Officer ensures pension administration systems for the LGPS are compliant, efficient, and digitally advanced. Working with the Systems Manager, the role involves maintaining and developing systems like Altair and i-Connect, ensuring data quality, generating reports, and supporting members and employers. Key skills include LGPS knowledge, technical proficiency, attention to detail, and strong communication. The postholder drives continuous improvement and integration of digital solutions.
About you:
Demonstrable expertise in pension administration systems, ideally Altair or equivalent platforms.
Strong working knowledge of LGPS regulations and associated legislation.
Advanced technical proficiency, with the ability to analyse, interpret, and optimise data systems..
Proven ability to work autonomously and collaboratively, with excellent interpersonal and communication skills.
High attention to detail and the ability to manage competing priorities under pressure.
What you will do:
Support System Management – Assist with Altair, i-Connect, Member Self Service, and Insights systems.
Maintain & Test Systems – Help with updates, testing, and troubleshooting to ensure smooth operation.
Manage Pension Data – Maintain accurate records, ensure data integrity, and comply with data protection regulations.
Reporting & Analysis – Produce and analyse membership data reports for quality and compliance.
Member & Employer Support – Respond to queries and resolve issues related to Member Self Service and i-Connect.
Process Improvement – Identify opportunities for automation and efficiency enhancements in systems and workflows.
The Systems Support Officer ensures pension administration systems for the LGPS are compliant, efficient, and digitally advanced. Working with the Systems Manager, the role involves maintaining and developing systems like Altair and i-Connect, ensuring data quality, generating reports, and supporting members and employers. Key skills include LGPS knowledge, technical proficiency, attention to detail, and strong communication. The postholder drives continuous improvement and integration of digital solutions.
About you:
Demonstrable expertise in pension administration systems, ideally Altair or equivalent platforms.
Strong working knowledge of LGPS regulations and associated legislation.
Advanced technical proficiency, with the ability to analyse, interpret, and optimise data systems..
Proven ability to work autonomously and collaboratively, with excellent interpersonal and communication skills.
High attention to detail and the ability to manage competing priorities under pressure.
What you will do:
Support System Management – Assist with Altair, i-Connect, Member Self Service, and Insights systems.
Maintain & Test Systems – Help with updates, testing, and troubleshooting to ensure smooth operation.
Manage Pension Data – Maintain accurate records, ensure data integrity, and comply with data protection regulations.
Reporting & Analysis – Produce and analyse membership data reports for quality and compliance.
Member & Employer Support – Respond to queries and resolve issues related to Member Self Service and i-Connect.
Process Improvement – Identify opportunities for automation and efficiency enhancements in systems and workflows.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.