Support Worker
| Posting date: | 26 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,540.71 |
| Hours: | Full time |
| Closing date: | 25 June 2026 |
| Location: | CF24 1RT |
| Company: | United Welsh |
| Job type: | Permanent |
| Job reference: | 4 |
Summary
Job Advert
Key Accountabilities
• Building Cover: Act as the first point of contact at Oak House for residents and visitors, ensuring a safe environment. Provide
telephone support to residents and liaise with team members and external services as needed
• Service Delivery: Offer person centred support, update resident files, and assist in personal safety planning. Help residents
develop independence and maintain their tenancy while delivering services respectfully
• Housing Management: Contribute to housing management by addressing anti-social behaviour, income and complaint management, and
maintaining service quality through internal systems
• Health & Safety: Ensure compliance with health and fire safety regulations, report repairs or incidents, and maintain a safe
environment for residents and staff
• Personal Responsibilities: Adhere to policies, pursue self-development through training, and maintain accurate confidential
records to support effective communication and service monitoring.
Personal Requirements
Essential
• Demonstrates a positive attitude when working with others, maintaining a proactive, solution-focused mindset
• Ability to remain calm and measured in a crisis, adapting effectively to a dynamic environment
• Ability to make reasoned judgements and decisions
• Ability to manage own workload, responsive to meet the needs of the team and the business
• Demonstrated experience working with people at greater risk and individuals from varied backgrounds
• Competent and committed to the delivery of exceptional customer service, treating all residents with equally high standards of
respect, dignity and compassion
• Maintains clear personal/professional boundaries
• Experience of accurately recording information using accessible formats, whilst handling sensitive data discreetly
• Competent user of Microsoft Office packages, accurately updating and maintaining databases
Desirable
• Experience with individuals facing mental health challenges or substance misuse, alongside familiarity with housing and
homelessness legislation
• Certified training in First Aid, Mental Health First Aid, Conflict Management, Motivational Interviewing, De-escalation, Suicide
Prevention, Active Listening, and Naloxone administration
• Welsh language skills
Key Accountabilities
• Building Cover: Act as the first point of contact at Oak House for residents and visitors, ensuring a safe environment. Provide
telephone support to residents and liaise with team members and external services as needed
• Service Delivery: Offer person centred support, update resident files, and assist in personal safety planning. Help residents
develop independence and maintain their tenancy while delivering services respectfully
• Housing Management: Contribute to housing management by addressing anti-social behaviour, income and complaint management, and
maintaining service quality through internal systems
• Health & Safety: Ensure compliance with health and fire safety regulations, report repairs or incidents, and maintain a safe
environment for residents and staff
• Personal Responsibilities: Adhere to policies, pursue self-development through training, and maintain accurate confidential
records to support effective communication and service monitoring.
Personal Requirements
Essential
• Demonstrates a positive attitude when working with others, maintaining a proactive, solution-focused mindset
• Ability to remain calm and measured in a crisis, adapting effectively to a dynamic environment
• Ability to make reasoned judgements and decisions
• Ability to manage own workload, responsive to meet the needs of the team and the business
• Demonstrated experience working with people at greater risk and individuals from varied backgrounds
• Competent and committed to the delivery of exceptional customer service, treating all residents with equally high standards of
respect, dignity and compassion
• Maintains clear personal/professional boundaries
• Experience of accurately recording information using accessible formats, whilst handling sensitive data discreetly
• Competent user of Microsoft Office packages, accurately updating and maintaining databases
Desirable
• Experience with individuals facing mental health challenges or substance misuse, alongside familiarity with housing and
homelessness legislation
• Certified training in First Aid, Mental Health First Aid, Conflict Management, Motivational Interviewing, De-escalation, Suicide
Prevention, Active Listening, and Naloxone administration
• Welsh language skills
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.