Assistant Practice Manager
| Posting date: | 22 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 05 June 2026 |
| Location: | Walsall, WS6 7AE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3368-26-0001 |
Summary
Key Responsibilities 1. Operational Management Assist in the smooth day-to-day running of the practice Oversee reception and administrative services to ensure efficiency and high standards in the absence of the senior receptionist Ensure adequate staff cover across all operational areas Support the implementation and improvement of systems and processes 2. Staff Management Support recruitment, induction, and training of administrative staff Provide day-to-day supervision and leadership to non-clinical teams Assist with staff performance management, appraisals, and development Promote a positive, supportive, and inclusive team culture 3. Patient Services Ensure high standards of patient care and satisfaction Manage and respond to patient feedback, concerns, and complaints Support the delivery of accessible and responsive services Promote patient engagement and continuous improvement 4. Compliance and Governance Support compliance with CQC standards and regulatory requirements Assist in maintaining and updating practice policies and procedures Ensure adherence to data protection, confidentiality, and information governance Participate in audits, risk management, and quality improvement initiatives 5. Financial and Administrative Support Assist with budget monitoring, financial reporting, and income streams (as delegated) Support payroll processes and workforce planning Oversee administrative systems, document management, and practice records Ensure accurate and timely reporting (e.g. CQRS, QOF where applicable) 6. IT and Systems Support the effective use of clinical and administrative IT systems (e.g. EMIS) Help maintain data quality and system performance Assist in implementing new systems or digital improvements 7. Strategic and Service Development Support the Practice Manager in developing and delivering practice objectives Contribute to service improvement and transformation initiatives Assist in responding to local and national NHS priorities Work collaboratively with PCN and external partners where relevant