Customer Care Coordinator
| Posting date: | 22 May 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 June 2026 |
| Location: | Lewes, East Sussex, bn7 1aa |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Fawkes & Reece |
| Job type: | Contract |
| Job reference: | EH126263_1779444977 |
Summary
An opportunity has arisen for a Customer Care Coordinator to join a busy Customer Care team within a leading UK housebuilder.
This role is focused on delivering high-quality post-completion customer service, ensuring defects and queries are managed efficiently and resolved within agreed timeframes. You will act as a key point of contact for customers throughout their warranty period, supporting a smooth and positive aftercare experience.
Key Responsibilities- Manage and resolve customer issues post-completion in line with service standards and warranty expectations
- Communicate with customers via phone and email, providing updates and maintaining high service levels
- Maintain accurate records across internal systems
- Coordinate with subcontractors and internal teams to ensure timely defect resolution
- Support appointment scheduling, inspections, and follow-up works
- Assist with managing complaints and escalating issues where required
- Monitor customer satisfaction and support survey engagement
- Ensure strong communication across all stakeholders to maintain service quality
- Experience in a fast-paced customer care or customer service environment
- Strong communication and organisational skills
- Ability to manage multiple priorities and work to deadlines
- Good IT skills, including Microsoft Office
- Ability to work independently and as part of a team
- GCSE English and Maths (or equivalent)
- Competitive salary and bonus
- Pension scheme
- 25 days holiday + bank holidays
- Additional benefits including discounts portal, cycle to work scheme, share save scheme, and more