Senior Healthcare Assistant

Posting date:	22 May 2026
Salary:	£25,760.00 to £27,476.00 per year
Additional salary information:	£25760.00 - £27476.00 a year
Hours:	Full time
Closing date:	14 June 2026
Location:	Plymouth, PL6 8DH
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9216-26-0832

Summary

PRIMARY DUTIES & AREAS OF RESPONSIBILITY 1.Clinical To maintain accurate records, which are confidential, contemporaneous, and legible, with all care given documented at the time. These records may be paper or IT based system and must be maintained as specified in the organisation Policies, NMC guidelines and Government directives. The post holder will be expected to participate in standard of patients records by audit or peer review and have a regular open discussion with team members. To have a working knowledge and be responsible for ensuring equipment is in safe working order, disposed of or returned when no longer required as per Policy and to inform Line Manager if any problems occur. To provide holistic evidence-based/best practice care to patients in accordance with National and organisation approved policies/procedures and individual care plans. To undertake specific clinical tasks as delegated by the clinical members of the team having once undertaken relevant training and deemed competent. To maintain clinical competencies relevant to the range of clinical conditions and disciplines within the team. To provide appropriate support and advice to family and carers, demonstrating tact and sensitivity in dealing with complex and sensitive information and negotiating a positive outcome. To recognise and respond to any changes in patient care situations, which might include risks to self and others including adult and child protection concerns. The post holder must inform the most appropriate professional at the earliest opportunity. To ensure privacy, dignity and human rights are respected for patients and Carers. To participate in long term condition management and monitoring programmes, such as NSFs which include diagnostic tests following the relevant training. The post holder is required to comply with all infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate to Director of Operations/ Chief executive office) To contribute to the development, implementation and monitoring of standards. Be conversant with the Safeguarding adult and child protection procedures and policies of organization. To be responsible for organising own time management on a daily basis in line with caseload demands balancing patient needs with the administrative aspect of the role. To work within challenging and unpredictable environments To provide basic education and continuing support to patients, family and carers. To identify areas of concern regarding practice and communicate to the relevant clinician. 2. Management & Leadership: To undertake designated duties as required by the clinicians within the team. Only undertake work which is within own competence and to identify any work required to be undertaken by more senior staff. To be responsible for using own initiative and be flexible when organising own workload on a day to day basis, which is often unpredictablein order to respond to the needs of the service. To maintain and Preserve confidentiality at all times, and be aware of the Data Protection Act, Access to Health Records and Consent for Treatment. Complete on time and submit all necessary forms, documentation, including IT data and forward as required by the manager/organisation. To complete and submit any necessary documentation as required by the service. To undertake clerical duties, this may include ordering of stores and stationery, storage of patient records, photocopying, shredding of paper, maintenance and monitoring of equipment. Monitoring and ordering of stock levels and to utilise resources economically and effectively and promote cost consciousness throughout the service. To share knowledge and information to promote a cohesive team. To act as a role model for all staff and students demonstrating clinical skills and high standards of practice and professional conduct. To participate in team activities so as to develop and consolidate a cohesive and supportive team ensuring openness within the team. The post holder will be required to use a computer, being responsible for timely recording patient activities for IT data collection, dealing with e-mail queries, stock/equipment ordering. 3. Educational Maintain own clinical expertise by attending meetings, study days and in-service training and learn new specialist skills required for service development. To maintain an up to date personal competency portfolio. To attend and participate in meetings as negotiated within the team and to provide relevant timely feedback. To participate in Reflective Practice, Clinical Supervision and Appraisals as per Trust policies. Participate in the provision of community experience for all nurse learners and other professionals as appropriate. To undertake opportunistic health promotion whenever possible and also contribute to planned health promotion activities. To be encouraged to organise informal training sessions on behalf of the team using a variety of resources. COMMUNICATIONS & WORKING RELATIONSHIPS To ensure that a high quality and timely word processing service is provided (utilizing all Microsoft packages) when producing correspondence, collating information, preparing reports, emails and spreadsheets. Maintain at all times the highest level of confidentiality in respect of information concerning the organization and any of its staff or patients. Manage and maintain team shared drives and email account. Support management and maintenance of staff roster. To develop and maintain appropriate administrative and clerical skills in order to support the development of the teams. To handle in a professional manner any information that may be confidential, sensitive and/or contentious whilst accepting referrals. To maintain a courteous and professional manner while dealing on the telephone with members of the public who may appear emotional, angry or aggressive in their manner. To ensure that all relevant and necessary referral information is entered on the appropriate system in accordance with the organisations and team policies and procedures. To enter, collect and collate the service activity data in accordance with team and the organisations policies and procedures. To include: preparation of team monthly performance activity reports and providing informatics with monthly data to be analysed and holding and maintaining a database of staff mandatory training. To take incoming telephone calls on behalf of the team, to transfer to the appropriate team member when available and/or to record messages accurately and bring Team members attention to such messages in a timely fashion. To take incoming calls on behalf of the Manager and advise her/him prior to transferring the call; to record messages accurately when the manager is unavailable and bring to her/his attention in a timely fashion. To sort and re-distribute in-coming mail, bringing any urgent items to the attention of the appropriate Team member. To take responsibility for the planning, ordering and maintenance of office and team supplies, and their receipt and storage.To be responsible for organizing maintenance and service visits for office and clinical equipment. To inform the Team Manager/Clinical Lead when a member of staff is unwell and take appropriate action with regard to appointments. To participate in the PCHs Staff Appraisal Scheme including the formulation of Personal Development Plans. Ensure that files and records are stored and retrieved appropriately in accordance with the organisations procedures, in particular confidential correspondence i.e. personal files and complaints. Create and maintain effective working relationships with staff at all levels, internal and external. Support the development of others by encouraging learning i.e. showing others how to access information/use computer programmes. Ensure that general administrative tasks (e.g. photocopying, filing, etc) are carried out in timely manner.