Practice Support Officer
| Posting date: | 21 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 June 2026 |
| Location: | Manchester, M32 0PA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4025-26-0006 |
Summary
Key Responsibilities Administrative Support Provide day-to-day administrative support to the practice management team. Assist management with preparing and maintaining staff rotas and coordinating leave requests. Act as a point of contact for queries from GPs and clinicians, ensuring issues are addressed or escalated appropriately. Act as a point of contact for reception and administrative staff queries, providing guidance and escalating issues where necessary. Support the coordination and management of patient appointments, including resolving scheduling issues and liaising with reception staff. Assist with the processing and tracking of referrals, ensuring referrals are completed accurately and within required timescales. Maintain and monitor safeguarding registers as the designated non-clinical safeguarding support officer, ensuring records are updated accurately and information is handled confidentially and in line with practice policies. Maintain accurate electronic and paper records in line with practice policies. Support document management, scanning, and workflow processes. Assist with data entry and updating information on clinical systems such as EMIS. Provide reception desk cover when required, including answering telephone calls, greeting patients, booking appointments, and responding to general enquiries. Support the smooth running of daily administrative and operational activities within the practice. Communication Liaise professionally with GPs, nurses, PCN staff etc Maintain effective communication across the practice team. Support internal communications and dissemination of information. Information Governance & Confidentiality Maintain strict confidentiality regarding patient and staff information. Comply with GDPR, NHS policies, safeguarding requirements, and information governance standards. Ensure accurate and secure handling of sensitive data.