Customer Services Coordinator
| Posting date: | 20 May 2026 |
|---|---|
| Salary: | £28,000.0 per year |
| Additional salary information: | £28,000 |
| Hours: | Full time |
| Closing date: | 27 May 2026 |
| Location: | Telford, Shropshire, TF1 6PZ |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4798457_1779274916 |
Summary
Your new company
We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery.
Your new role
As a Customer Services Cooridnator your role will involve
- Customer Engagement & Case Management.
- Act as the primary point of contact for customers across all stages of the service lifecycle.
- Understand customer needs and manage requirements throughout each stage.
- Take ownership of case management, ensuring queries are resolved efficiently.
- Build and maintain strong, long-term customer relationships.
- Coordinate service visits, including scheduling activities alongside field service teams.
- Manage service quotations, contracts, and order processing.
- Allocate and track job numbers, ensuring accurate records and completion updates.
- Process purchase requisitions and manage order workflows.
- Support invoicing processes and ensure accurate financial handling.
- Maintain stock and inventory levels for field-based engineers.
- Manage parts quotations and secure purchase orders post-service delivery.
- Support helpdesk operations including call handling and service coordination.
- Ensure efficient allocation and tracking of service activities.
- Escalate customer issues or complaints where necessary.
- Maintain accurate customer records and support account setup processes.
- Ensure adherence to internal quality management systems and procedures.
- Collaborate across departments to improve service delivery and customer experience.
- Contribute to KPI tracking and performance targets.
What you'll need to succeed
- Proven experience in a customer-facing or customer support role.
- Ability to work effectively in a fast-paced, evolving environment.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office applications.
- Experience coordinating schedules, operations, or service delivery.
- Experience scheduling field-based service engineers.
- Familiarity with ERP or business systems (e.g., Sage or similar).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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