Operational Service Assistant - IPOCH
| Posting date: | 20 May 2026 |
|---|---|
| Salary: | £25,760.00 to £27,476.00 per year |
| Additional salary information: | £25760.00 - £27476.00 a year |
| Hours: | Full time |
| Closing date: | 27 May 2026 |
| Location: | Crewe, CW1 4QJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9412-26-0291 |
Summary
Provide comprehensive administrative support to the Community Teams and associated Clinical Services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population. This may include processing and monitoring patient flow or waiting times, liaising with clinical staff to ensure timely and efficient patient care. Support the Community Coordinator to liaise with a range of internal and external services and teams including clinical and non-clinical staff regarding referrals, appointments, patient records and multi-disciplinary meetings.Make, receive and respond to a variety of enquiries, using appropriate communication and judgement skills to resolve enquiries personally where possible, or escalate to relevant team members and colleagues, ensuring each enquiry is addressed with the necessary level of urgency. Build and maintain constructive relationships with internal and external stakeholders, in order to improve the effectiveness and efficiency of services for patients and to support signposting to other services where appropriate. Understand when it is relevant and appropriate to provide and receive information to and from parents/carers/advocates on behalf of the patient, in accordance with the Trusts policies and guidelines. Adopt a flexible and supportive role, working effectively within the administration team by assisting with workload and providing cross cover for other administration staff when required, and to be flexible regarding working hours to meet the needs of the service. Support the Community Teams with audits, reports and other measurement activity, including managing databases, obtaining information, and presenting the results. Support the Community Teams in the efficient and effective use of resources, e.g. equipment, supplies and materials. Carry out any additional duties and responsibilities as appropriate and delegated by the Community Coordinator or other Senior Manager.