Facilities Assistant
| Posting date: | 20 May 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 June 2026 |
| Location: | Shrewsbury, Shropshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 155107 |
Summary
Facilities Assistant
Contract: Government
Location: Shrewsbury, SY3 8BB
Hours of work: 40 (8am - 5pm)
Contract Type: Permanent
We are seeking a Facilities Assistant to support the delivery of a high-quality Facilities Management service, working closely with the Assistant Facilities Manager and wider FM team.
This role will support customers and stakeholders by contributing to the day-to-day operation of facilities services and ensuring service quality is maintained at all times.
Job Description
We are looking for someone who will play a key role in front-of-house activity, administrative support and service coordination.
The position includes shared responsibility for reception cover between 8:30am and 4:45pm and involves close liaison with the Assistant Facilities Manager, clients and colleagues to deliver a consistent and professional service.
Key Responsibilities
Providing front-of-house services, including welcoming visitors and supporting them appropriately
Supporting reception desk cover between 8:30am and 4:45pm, shared with colleagues
Ensuring security procedures are followed at all times
Delivering support services including porterage, meeting room management and managing the FM mailbox
Coordinating inductions for new starters, including health & safety and environmental inductions
Logging, facilitating and overseeing reactive and planned preventative maintenance (PPM) visits
Supporting compliance with environmental and HSEQ standards, including audits and assessments
Providing general administrative support and assisting with low to medium risk projects
Professional and Personal Competencies/Qualifications
Strong customer service skills, with facilities management experience considered desirable
Confident and effective communicator with excellent written and verbal communication skills
Comfortable taking responsibility, including involvement in risk assessments
Willingness to undertake First Aid training
Team player with a customer-focused approach
Strong problem-solving skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: Shrewsbury, SY3 8BB
Hours of work: 40 (8am - 5pm)
Contract Type: Permanent
We are seeking a Facilities Assistant to support the delivery of a high-quality Facilities Management service, working closely with the Assistant Facilities Manager and wider FM team.
This role will support customers and stakeholders by contributing to the day-to-day operation of facilities services and ensuring service quality is maintained at all times.
Job Description
We are looking for someone who will play a key role in front-of-house activity, administrative support and service coordination.
The position includes shared responsibility for reception cover between 8:30am and 4:45pm and involves close liaison with the Assistant Facilities Manager, clients and colleagues to deliver a consistent and professional service.
Key Responsibilities
Providing front-of-house services, including welcoming visitors and supporting them appropriately
Supporting reception desk cover between 8:30am and 4:45pm, shared with colleagues
Ensuring security procedures are followed at all times
Delivering support services including porterage, meeting room management and managing the FM mailbox
Coordinating inductions for new starters, including health & safety and environmental inductions
Logging, facilitating and overseeing reactive and planned preventative maintenance (PPM) visits
Supporting compliance with environmental and HSEQ standards, including audits and assessments
Providing general administrative support and assisting with low to medium risk projects
Professional and Personal Competencies/Qualifications
Strong customer service skills, with facilities management experience considered desirable
Confident and effective communicator with excellent written and verbal communication skills
Comfortable taking responsibility, including involvement in risk assessments
Willingness to undertake First Aid training
Team player with a customer-focused approach
Strong problem-solving skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.