Senior Customer Service Officer
| Posting date: | 19 May 2026 |
|---|---|
| Salary: | £15.06 per hour |
| Hours: | Full time |
| Closing date: | 18 June 2026 |
| Location: | GL52 |
| Remote working: | On-site only |
| Company: | Workforce Recruitment and Training |
| Job type: | Temporary |
| Job reference: | 0000547925-65507 |
Summary
Senior Customer Service Officer
Location; Cheltenham
£15.06 per hour|37 hours per week| Temporary Contract ongoing
Are you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast-paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer-focused environment and enjoys supporting service improvements across a wider business function.
The Role
You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers.
Key Responsibilities
. Handle customer enquiries across a range of communication channels
. Take ownership of more complex and escalated customer queries
. Liaise with internal departments and external organisations to resolve issues efficiently
. Deliver a professional and customer-focused service at all times
. Support and coordinate corporate complaints and customer feedback processes
. Promote best practice in complaint handling and customer service
. Maintain and review customer behaviour and complaints policies in line with legislation and guidance
. Support wider service improvement initiatives across the organisation
. Manage the Personal Safety Register process and liaise with Health and Safety teams
. Prepare KPI data, compliance reports and governance information
. Maintain accurate records and update internal systems
. Support wider administrative and operational processes
What We're Looking For
. Previous experience within a customer service and administrative role
. Strong written and verbal communication skills
. Excellent organisation and time management abilities
. Confident using Microsoft Office applications, particularly Excel
. Experience using multiple IT systems and databases
. Strong attention to detail and accurate record-keeping skills
. Ability to remain calm and professional in challenging situations
. Flexible, adaptable and solution-focused approach
. Strong teamworking and relationship-building skills
Desirable Experience
. Experience using CRM systems
. Previous public sector experience
. Complaint handling and feedback management experience
Why Apply?
This is an excellent opportunity for a customer-focused professional to join a respected organisation where you can make a genuine impact on customer experience and service delivery.
Apply now, and a member of the Workforce team will be in touch to discuss the opportunity further.
Or simply call or email on:
P: 01242 783524
M: 07990294845
E: afairs@weareworkforce.co.uk
CheltPro