Patient Experience Lead
| Posting date: | 18 May 2026 |
|---|---|
| Salary: | £49,387.00 to £56,515.00 per year |
| Additional salary information: | £49387.00 - £56515.00 a year |
| Hours: | Full time |
| Closing date: | 08 June 2026 |
| Location: | Leeds, LS9 7TF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9298-26-0249 |
Summary
Why you should join our Team Leeds Teaching Hospitals is one of the biggest NHS Trusts in the country, offering a range of both general and specialist hospital services with excellent clinical outcomes for patients. We have an international reputation for excellence in specialist care, research and academic training. Our vision as a Trust is to be the best for specialist and integrated care. This is underpinned by our values - The Leeds Way. The Leeds Way defines who we are, what we believe and how we will work together to deliver the best outcomes for our patients. AMS is the largest CSU at Leeds Teaching Hospital NHS Trust, and we aim to deliver the highest quality service for our patients. Leeds has a reputation for clinical excellence as the largest teaching hospital in Europe. We are committed to working in line with the values described in The Leeds Way to make work rewarding as well as challenging. What you will bring to the role The successful candidate will lead the implementation of systems and processes to ensure the Trust meets its statutory duties in relation to patient, carer and public involvement within operational services delivered by the department They will supervise the patient, carer and public involvement team. The post holder is responsible for providing performance information, reports and assurance for Trust groups and relevant CQC indicators is provided in a timely manner. They will also lead on the design and delivery of training programmes and training sessions. The post holder will lead the implementation of the operational service improvement programmes and have direct contact with external stakeholders, patient, carer and public involvement forums. The successful candidate will also lead the production and co-ordination of complaint responses/meetings. About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond. Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.