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HCSW (Health Care Support Worker)
| Posting date: | 15 May 2026 |
|---|---|
| Salary: | £13.83 per hour |
| Additional salary information: | £13.83 an hour |
| Hours: | Full time |
| Closing date: | 29 May 2026 |
| Location: | Birmingham, B31 3HB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3716-26-0007 |
Summary
Job summary The post holder will assist with the delivery of care management to the service population and undertake tasks and duties delegated by a GP/ Nurse or other suitably qualified clinical professional strictly in accordance with service practice guidelines and protocols. This role will support a variety of services across the organisation. The post holder will at all times demonstrate and behave in a manner in accordance with the organisations policies and protocols. Key responsibilities New patient registration checks, NHS Health Checks, including completing any necessary paperwork and referrals within the practice BP Monitoring Urinalysis Phlebotomy Prepare and maintain environments and equipment before, during and after patient interventions Notify a GP/Lead Nurse/ANP of any significant patient issues Ensure full and accurate recording in the patients computerised records Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the service Provide lifestyle advice to patients making any necessary referrals within the practice Weight monitoring Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed Simple woundcare dressing Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager Ensure sharps bins are ready for collection Restocking / maintenance of equipment Restocking of clinical areas and consulting rooms Data Protection, Confidentiality and Information Governance An understanding, acceptance and adherence to the need for strict confidentiality Ensure all patient related information is treated sensitively and adhere to the principals of confidentiality at all times Work in accordance to relevant data protection legislation Work in accordance to Information Governance policies and procedures Digital Adhere to practice policies and protocols relating to I.T Ensuring personal passwords for computer are safe Adhere to practice policies relating to social media Checking patients details when conducting digital consultations ensuring you are speaking to the patient and not a third party Adhering to policies and procedures when conducting digital consultations Special requirements of the post An understanding, acceptance and adherence to the need for strict confidentiality Strict adherence to infection control N.B. Before performing these tasks, proven training must be received and documented in competency documents. Health & Safety: Assist in promoting and maintaining own and others health, safety and security as defined in the practice Health & Safety Policy to include: Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Using personal security systems within the workplace according to practice guidelines Assist in promoting and maintaining own and others health, safety and security as defined in the practice policies Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Understand and apply the principles of the cold chain Ensure safe storage, rotation and disposal of vaccines and drugs within the area of responsibility Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Be aware of statutory child health procedures It will be the post holders responsibility to assess the effort and environment of the task being undertaken for example: If the post holder is undertaking a leg ulcer clinic they will need to assess what is manageable for them, with bending to get to the legs, lifting legs, etc. The post holder will work in accordance with the organisations manual handling policy. Communication: Recognise the importance of effective communication within the team and strive to: Communicate effectively with primary care team members Communicate effectively with patients and carers Act as an advocate when representing patients Ensure good working relationships and communication with all staff Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating and responding accordingly Anticipate barriers to communication and take action to improve communication Ensure clear, concise accurate and legible records The post holder will play a pivotal role in primary prevention as health educators promoting lifestyle advice, facilitating health access for diverse groups and putting in place reasonable adjustments, from longer appointment times to organising interpreters Delivering a quality service: Strive to maintain quality within the service, including: Apply local policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources Participate in the maintenance of quality governance systems and processes across the site Evaluate the patients response to health care provision and the effectiveness of care Support and participate in shared learning across the service Participate in the management and review of patient complaints, and identify learning from clinical incidents and near-miss events using a structured framework (eg root-cause analysis) Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance Learning and development: Participate in any training programme implemented by the practice as part of this employment, such training to include: Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Assess own learning needs and undertake learning as appropriate using reflective practice Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information Ensure continual professional development is undertaken and evidence maintained Ensure a copy of all continual professional development certificates are sent to HR Equality and diversity: Support the equality, diversity and rights of the patient, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights Support people who need assistance in exercising their rights by being their advocate Act as a role model in the observance of equality and diversity good practice Accept the rights of individuals to choose their care providers, participate in care and refuse care The Job Description will be subject to periodic review and amendment in consultation with the post-holder.