Patient Administrator | University Hospital Southampton NHS Foundation Trust
| Posting date: | 06 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,760 - £27,476 £25,760 - £27,476 per annum or per annum pro rata |
| Hours: | Full time |
| Closing date: | 05 June 2026 |
| Location: | Southampton, SO16 6YD |
| Company: | University Hospital Southampton NHS FT |
| Job type: | Permanent |
| Job reference: | 7989625/188-AC190426 |
Summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role
Facilitate the smooth running of the patient journey in a particular clinical area by ensuring that administrative processes are co-ordinated and streamlined and revolve around the patient and their individual needs.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Please visit our social media platforms, to find out more:
Responsible for implementing all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently and in accordance with targets and agreed timescales.
Utilise computerised systems to locate case note and investigation results and to ensure patient information is maintained and updated.
Liaising with Private Patient Coordinators where appropriate you will ensure a seamless patient journey.
Monitor and process referral requests and ensure referral grading outcomes are logged on the appropriate patient information system escalating issues as required.
Provide patient administration service for regional clinics.
Courteously and efficiently receive all enquiries ensuring that accurate records are maintained, and the appropriate action is taken in a timely manner.
Receive and process all incoming correspondence ensuring it reaches the appropriate place within the required deadlines.
Responsible for maintaining an up to date filing system ensuring the accuracy of patient case notes.
Take formal minutes or notes at meetings and distribute appropriately.
Order and maintain stationary / materials in accordance with Trust policy.
Arrange inpatient appointments, confirming, cancelling, and changing appointments as necessary for both pre-assessment and admission.
Create, maintain, and make additions to waiting lists.
Ensure patients are communicated with effectively in relation to their appointments/admissions and that appointments are in line with the Trusts access policy, highlighting issues and taking corrective action where necessary.
Process requests for clinic/ admission changes, cancellations and creations and monitor attendance at appointments rearranging further appointments as required.
Provide administrative support for a number of consultants within the clinical speciality area or for the management team, including maintenance of diaries, appointments, co-ordination of leave, co-ordination of expense forms, correspondence derived from any educational / supervisory or research activity.
Required to provide cover for other Patient Administrators to ensure a consistent and effective administration service is always maintained.
This advert closes on Wednesday 20 May 2026