Customer Service Advisor
| Dyddiad hysbysebu: | 21 Ebrill 2026 |
|---|---|
| Cyflog: | £15.50 i £16.5 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Mai 2026 |
| Lleoliad: | Hitchin, Hertfordshire, SG5 2DW |
| Cwmni: | Daniel Owen Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | ftcsa_1776774054 |
Crynodeb
Customer Service Advisor
Based in Hitchin
Temporary contract
£15.50-£16.50 per hour
Office based
Duties & Responsibilities
- Working within the Repairs and Maintenance Planning team to provide an effective service and identify ways of improving service.
- Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan. Planning repairs and maintenance requests to the relevant operative.
- Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality
- Coordinating the successful completion of daily works orders in conjunction with all direct reports.
- Work towards individual and client KPI's.
- Ensure trade skill sets and location parameters are working effectively.
- Tracking and monitoring to completion to ensure a first-time fix.
- Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes.
- Check the previous day's diary to ensure all jobs were completed and closed down.