Registered Service Manager
| Posting date: | 20 April 2026 |
|---|---|
| Salary: | £43,500 per year |
| Hours: | Full time |
| Closing date: | 20 May 2026 |
| Location: | St. Albans, Hertfordshire |
| Remote working: | On-site only |
| Company: | Gillespie Recruitment ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Are you an experienced Registered Service Manager with a passion for delivering exceptional, person‑centred care?
Do you thrive in a fast‑paced environment, leading from the front and setting the standard for quality, compassion, and accountability?
Are you the kind of leader who truly walks the walk - inspiring teams through action, energy, and a relentless focus on positive outcomes?
Gillespie Recruitment are delighted to be working with a highly respected, values‑driven social care provider as they look to appoint an experienced Registered Service Manager to lead an established learning disability and mental health service in St Albans, Hertfordshire.
This is an excellent opportunity for a hands‑on, high‑energy Registered Manager to take full ownership of a service, drive standards, and make a genuine difference to people’s lives.
The Role
As the Registered Service Manager, you will have overall responsibility for the leadership, performance, and quality of the service, ensuring people are supported in line with robust person‑centred practices.
You will be the CQC Registered Manager, accountable for compliance, safeguarding, and service excellence, while leading and motivating a multi‑disciplinary team to deliver outstanding care and support.
This is a varied, demanding, and rewarding role, ideal for someone who enjoys being visible, proactive, and closely involved in day‑to‑day service delivery while maintaining strong operational oversight.
Key Responsibilities
Leadership & People Management
Lead, inspire, and develop a committed care and support team
Recruit, supervise, appraise, and retain high‑quality staff
Manage rotas and staffing resources effectively
Address all employee relations matters, including absence management, disciplinary, and grievance processes, in line with policy and HR guidance
Build a positive, accountable, and high‑performing team culture
Quality, Compliance & Governance
Hold CQC registration and ensure the service meets or exceeds regulatory standards
Maintain compliance with all statutory, contractual, and legal requirements
Complete audits, quality assurance checks, and KPI reporting
Promptly identify, report, and manage safeguarding concerns in line with legislation and best practice
Drive continuous improvement and prepare the service for inspections
Operational & Financial Management
Manage service budgets and apply agreed financial processes
Ensure accurate management of all service finances, including people supported’s money
Report financial performance and any variances appropriately
Ensure resources are used effectively to achieve the best outcomes
Practice Leadership
Promote and embed person‑centred, outcome‑focused support
Ensure support plans are current, reflective, and responsive to changing needs
Support people to access meaningful opportunities, including employment, community involvement, and independence
Complete assessments for new people supported and support appropriate transitions
Stakeholder & Relationship Management
Maintain strong relationships with families, commissioners, and external agencies
Work collaboratively with internal teams and support functions
Act as a positive ambassador for the service and organisation within the community
About You
Essential
Proven experience as a Registered Manager or experienced Deputy ready to step up (Learning Disabilities and/or Mental Health)
Strong working knowledge of CQC regulations and KLOEs
Confident, visible leader who leads by example
Experience managing teams, budgets, and service delivery in social care
Excellent written and verbal communication skills
Highly organised with strong attention to detail
Fully IT‑literate and comfortable using care and reporting systems
Flexible and resilient, with the ability to manage competing priorities
Willing and able to participate in on‑call rotas
Qualifications
NVQ Level 4 in Health & Social Care Management (or equivalent) or Registered Manager’s Award
Right to work in the UK (visa sponsorship is not available)
Attributes & Behaviours
Passionate, energetic, and values‑driven
Calm, confident, and decisive under pressure
Approachable, professional, and trustworthy
Committed to safeguarding and high‑quality care
Focused on continuous development — for yourself and your team
What’s on Offer
Salary £43,500 including Registered Manager payment
Full‑time, permanent role (37.5 hours per week)
Opportunity to lead an established, impactful service
Supportive organisational culture with strong values
A role where your leadership genuinely changes lives
Do you thrive in a fast‑paced environment, leading from the front and setting the standard for quality, compassion, and accountability?
Are you the kind of leader who truly walks the walk - inspiring teams through action, energy, and a relentless focus on positive outcomes?
Gillespie Recruitment are delighted to be working with a highly respected, values‑driven social care provider as they look to appoint an experienced Registered Service Manager to lead an established learning disability and mental health service in St Albans, Hertfordshire.
This is an excellent opportunity for a hands‑on, high‑energy Registered Manager to take full ownership of a service, drive standards, and make a genuine difference to people’s lives.
The Role
As the Registered Service Manager, you will have overall responsibility for the leadership, performance, and quality of the service, ensuring people are supported in line with robust person‑centred practices.
You will be the CQC Registered Manager, accountable for compliance, safeguarding, and service excellence, while leading and motivating a multi‑disciplinary team to deliver outstanding care and support.
This is a varied, demanding, and rewarding role, ideal for someone who enjoys being visible, proactive, and closely involved in day‑to‑day service delivery while maintaining strong operational oversight.
Key Responsibilities
Leadership & People Management
Lead, inspire, and develop a committed care and support team
Recruit, supervise, appraise, and retain high‑quality staff
Manage rotas and staffing resources effectively
Address all employee relations matters, including absence management, disciplinary, and grievance processes, in line with policy and HR guidance
Build a positive, accountable, and high‑performing team culture
Quality, Compliance & Governance
Hold CQC registration and ensure the service meets or exceeds regulatory standards
Maintain compliance with all statutory, contractual, and legal requirements
Complete audits, quality assurance checks, and KPI reporting
Promptly identify, report, and manage safeguarding concerns in line with legislation and best practice
Drive continuous improvement and prepare the service for inspections
Operational & Financial Management
Manage service budgets and apply agreed financial processes
Ensure accurate management of all service finances, including people supported’s money
Report financial performance and any variances appropriately
Ensure resources are used effectively to achieve the best outcomes
Practice Leadership
Promote and embed person‑centred, outcome‑focused support
Ensure support plans are current, reflective, and responsive to changing needs
Support people to access meaningful opportunities, including employment, community involvement, and independence
Complete assessments for new people supported and support appropriate transitions
Stakeholder & Relationship Management
Maintain strong relationships with families, commissioners, and external agencies
Work collaboratively with internal teams and support functions
Act as a positive ambassador for the service and organisation within the community
About You
Essential
Proven experience as a Registered Manager or experienced Deputy ready to step up (Learning Disabilities and/or Mental Health)
Strong working knowledge of CQC regulations and KLOEs
Confident, visible leader who leads by example
Experience managing teams, budgets, and service delivery in social care
Excellent written and verbal communication skills
Highly organised with strong attention to detail
Fully IT‑literate and comfortable using care and reporting systems
Flexible and resilient, with the ability to manage competing priorities
Willing and able to participate in on‑call rotas
Qualifications
NVQ Level 4 in Health & Social Care Management (or equivalent) or Registered Manager’s Award
Right to work in the UK (visa sponsorship is not available)
Attributes & Behaviours
Passionate, energetic, and values‑driven
Calm, confident, and decisive under pressure
Approachable, professional, and trustworthy
Committed to safeguarding and high‑quality care
Focused on continuous development — for yourself and your team
What’s on Offer
Salary £43,500 including Registered Manager payment
Full‑time, permanent role (37.5 hours per week)
Opportunity to lead an established, impactful service
Supportive organisational culture with strong values
A role where your leadership genuinely changes lives