Information & Advice Advisor
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | £17,504.73 per year |
| Hours: | Part time |
| Closing date: | 20 April 2026 |
| Location: | Truro, Cornwall |
| Remote working: | On-site only |
| Company: | Age UK Cornwall |
| Job type: | Contract |
| Job reference: |
Summary
Are you looking for a challenging opportunity? Do you have an interest in empowering people within our community to live as independently as possible?
We are seeking experienced advisors to apply for the role of Information & Advice Advisor. Responsible to the Gateway Locality Team Leader, you will actively support clients who contact us in a person centred, holistic conversation: working with the client to identify their specific needs and options to improve their situation by accessing the above-named benefits. This may include assisting with the completion of benefit forms, posting to the client upon completion, assisting with Mandatory Reconsiderations whilst adhering to Age National and Age UK Cornwall & IOS Quality Audit Standards.
This role would suit someone with experience of supporting by phone applications for Attendance, Allowance Personal Independence Payments and Blue Badge Disability Parking Permits, as well as able to travel to clients’ homes to provide in person support. You will have excellent communication skills with the ability to flex communication style to different individuals. You will have or be willing to obtain a Level 3 qualification in Information, Advice and Guidance. You will be confident in your computer skills, able to adapt to bespoke data management systems and online portals, with the ability to prioritise and work under pressure, to tight deadlines, with accuracy and significant attention to detail. You will also be committed to personal development, including attending required training set out by the Quality Audit Standards.
If you are interested and want to know more, contact our HR Team on 01872 266881.
As an organisation, we encourage flexible working patterns and are open to negotiation and making reasonable adjustments. Talk to us about the flexibility and adjustments you need, and we will explore what’s possible for the role.
Reports to: Gateway Locality Team Leader
Work Base: Based at Boscawen House, Truro, TR1 2GQ with the ability to work from home and at different locations and venues in Cornwall and The Isles of Scilly.
Due to the nature of the work, travel is an essential part of the role therefore a driving license and access to a car is essential. You will need to be able to travel independently to and from client’s homes as and when required.
Salary: £17,504.73 per annum (£25,907 pro-rata)
Hours of Work: 25 hours per week, Monday to Friday
Duration: Fixed Term Contract for 12 months
DBS: This role is subject to an Enhanced DBS check
Since 2022, Age UK Cornwall & The Isles of Scilly, Partners (including Chaos Group, Volunteer Cornwall, Cornwall Neighbourhoods for Change and others) and Integrated Care Board have been working together to improve access to services, with the aim of reducing demand on acute services. Our partnership supports the community, coordinating holistic solutions to local challenges.
We pride ourselves in delivering a person-centred approach and a willingness to adapt to a person’s needs and wishes. Individual wellbeing is paramount at all times. Training will be given but your commitment to inspiring people to age well and live well and your values are paramount.
We are especially interested in people whose experiences of life (on a low income, of migration, of being in a racialised community, of the care system, of being LGBTQ+ or living with a disability) help us to see things we might otherwise miss. Whatever your story is we want to hear it.
We will give you the opportunity to make a difference to our future and the opportunity to be part of our close-knit and friendly organisation. If you have ideas, then we will listen and work with you to implement improvements. By joining us you can make a real difference to people in later life.
Rewards and Benefits:
• 30 days holiday pro-rata for your first year which includes the bank holidays plus
• 1 day for your birthday (or nearest workday) and
• 1 or 2 days to take between 1st December and 31st January depending on working hours
• Your holiday entitlement increases 1 day a year up to a maximum of +8 days pro-rata
• Healthy Workplace Scheme (search Healthy Cornwall for more information)
• Cycle and Tech Scheme
• Health Benefits Scheme
• Blue Light Card Rewards
• Age UK discounts app
• A rewarding and purposeful experience - adding real value to people’s lives
Application deadline: Monday 20th April 2026
Interview Date: 6th - 8th May 2026 (To be confirmed)
To apply:
Job Description:
Application Form: https://forms.office.com/r/2zM8NdMn2g
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The organisation is positive about employing people with disabilities.
We know there’s a wealth of talent among people who have a disability as well as those who have experience of mental or physical health challenges. So, if you need any support with your application or if you require your application in a different format please just give us a call on 01872 266881.
If you choose to disclose a disability on your application form and you meet the essential criteria set out in the person specification, we commit to inviting you to an interview.
We are seeking experienced advisors to apply for the role of Information & Advice Advisor. Responsible to the Gateway Locality Team Leader, you will actively support clients who contact us in a person centred, holistic conversation: working with the client to identify their specific needs and options to improve their situation by accessing the above-named benefits. This may include assisting with the completion of benefit forms, posting to the client upon completion, assisting with Mandatory Reconsiderations whilst adhering to Age National and Age UK Cornwall & IOS Quality Audit Standards.
This role would suit someone with experience of supporting by phone applications for Attendance, Allowance Personal Independence Payments and Blue Badge Disability Parking Permits, as well as able to travel to clients’ homes to provide in person support. You will have excellent communication skills with the ability to flex communication style to different individuals. You will have or be willing to obtain a Level 3 qualification in Information, Advice and Guidance. You will be confident in your computer skills, able to adapt to bespoke data management systems and online portals, with the ability to prioritise and work under pressure, to tight deadlines, with accuracy and significant attention to detail. You will also be committed to personal development, including attending required training set out by the Quality Audit Standards.
If you are interested and want to know more, contact our HR Team on 01872 266881.
As an organisation, we encourage flexible working patterns and are open to negotiation and making reasonable adjustments. Talk to us about the flexibility and adjustments you need, and we will explore what’s possible for the role.
Reports to: Gateway Locality Team Leader
Work Base: Based at Boscawen House, Truro, TR1 2GQ with the ability to work from home and at different locations and venues in Cornwall and The Isles of Scilly.
Due to the nature of the work, travel is an essential part of the role therefore a driving license and access to a car is essential. You will need to be able to travel independently to and from client’s homes as and when required.
Salary: £17,504.73 per annum (£25,907 pro-rata)
Hours of Work: 25 hours per week, Monday to Friday
Duration: Fixed Term Contract for 12 months
DBS: This role is subject to an Enhanced DBS check
Since 2022, Age UK Cornwall & The Isles of Scilly, Partners (including Chaos Group, Volunteer Cornwall, Cornwall Neighbourhoods for Change and others) and Integrated Care Board have been working together to improve access to services, with the aim of reducing demand on acute services. Our partnership supports the community, coordinating holistic solutions to local challenges.
We pride ourselves in delivering a person-centred approach and a willingness to adapt to a person’s needs and wishes. Individual wellbeing is paramount at all times. Training will be given but your commitment to inspiring people to age well and live well and your values are paramount.
We are especially interested in people whose experiences of life (on a low income, of migration, of being in a racialised community, of the care system, of being LGBTQ+ or living with a disability) help us to see things we might otherwise miss. Whatever your story is we want to hear it.
We will give you the opportunity to make a difference to our future and the opportunity to be part of our close-knit and friendly organisation. If you have ideas, then we will listen and work with you to implement improvements. By joining us you can make a real difference to people in later life.
Rewards and Benefits:
• 30 days holiday pro-rata for your first year which includes the bank holidays plus
• 1 day for your birthday (or nearest workday) and
• 1 or 2 days to take between 1st December and 31st January depending on working hours
• Your holiday entitlement increases 1 day a year up to a maximum of +8 days pro-rata
• Healthy Workplace Scheme (search Healthy Cornwall for more information)
• Cycle and Tech Scheme
• Health Benefits Scheme
• Blue Light Card Rewards
• Age UK discounts app
• A rewarding and purposeful experience - adding real value to people’s lives
Application deadline: Monday 20th April 2026
Interview Date: 6th - 8th May 2026 (To be confirmed)
To apply:
Job Description:
Application Form: https://forms.office.com/r/2zM8NdMn2g
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The organisation is positive about employing people with disabilities.
We know there’s a wealth of talent among people who have a disability as well as those who have experience of mental or physical health challenges. So, if you need any support with your application or if you require your application in a different format please just give us a call on 01872 266881.
If you choose to disclose a disability on your application form and you meet the essential criteria set out in the person specification, we commit to inviting you to an interview.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.