15987 - Head of Res and Services (Operational)
| Posting date: | 23 March 2026 |
|---|---|
| Salary: | £52,316 per year |
| Hours: | Full time |
| Closing date: | 08 April 2026 |
| Location: | CM2 6LQ |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 15987 |
Summary
Overview of the job
This is a functional management job in an establishment.
Summary
The job holder will be responsible for managing a number of work area(s) within the Residence and Services Function of the establishment. As a member of the senior management team, they will contribute and implement their Functions objectives as defined in the establishment’s business plan.
This is an operational job with line management responsibilities.
Responsibilities, Activities and Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
• Ensure all managers and staff within the Function provide a respectful, safe decent environment for all prisoners and staff
• Accountable for the performance of the Function and the staff within it. Manage the achievement of qualitative and quantative standards including Service Delivery Indicators (SDI’s) within the Function, verifying and signing off documentation as appropriate. Analyses and acts upon data which is relevant to their Function.
• Accountable for management of Residential Function and all staff within this area. This may also include provision of services for:
• Chaplaincy
• Gymnasium
• Equality
• Catering
• Accountable for ensuring the establishment is clean and safe
• Accountable for ensuring that residential staff and managers adhere to the requirements of local and national security policies
• Accountable for ensuring interaction between prisoner and staff is actively encouraged
• Accountable for ensuring that Restoration of Remission is reviewed and completed in a timely manner
• Accountable for ensuring procedures are in place to monitor the personal officer scheme or an alternative local approach to ensure prisoners needs are met
• Accountable for ensuring that the management of the Incentives and Earned Privileges (IEP) Scheme provides a stable and encouraging atmosphere in which staff will promote prisoner rehabilitation and self change
• Accountable for ensuring that staff within the Function review Cell Sharing Risk Assessments (CSRA) at appropriate timescales
• Accountable for ensuring compliance with Assessment Care in Custody Teamwork (ACCT) policy and process within Function
• Accountable for completing Impact Assessments as required for the Single Equality Scheme and the management of process within establishment
• Where commissioned, support and promote the implementation and use of Restorative Justice (RJ) face to face victim-prisoner conferencing models, enabling those affected by a particular incident to play a part in repairing the harm and finding a positive way forward
• Ensure Category A procedures are adhered to
• Ensure procedures are followed by staff relating to the transport of food and miscellaneous products as per relevant contract
Undertake other management tasks including:
• Act as the Governor's representative by chairing adjudications and taking charge of day-to-day establishment operations as Duty Governor
• Promote Prison Service policy in all activities and behaviours e.g. promote diversity, decency, safety and reducing re-offending agendas
• Review open Assessment Care in Custody teamwork (ACCT) as and when required in line with audit baselines
• Provide leadership and management of the Function. Will have the skills to apply all Human Resources (HR) related policies and practices and be able to carry out all aspects of people management such as Attendance Management, Disciplinary Investigations, Performance Management and Staff Appraisals
• Manage Prisoners Complaints Process within the Function
• Responsible for ensuring all litigation claims relevant to the area have been dealt with in accordance with policy
• Oversee the compilation and regular progress reporting of performance improvement programmes
• Manage the appropriate authorisation of Financial Compliance Statements
• Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation
• Ensure that the Function produces and analyses audit and establishment performance management information identifying variances and areas requiring improvements
• Contribute to the establishment’s overall achievement of (SDIs) and standards and be accountable for the performance and delivery of targets relating to the budget; People Plan for the Function.
• Accountable for all local and national policies relating to the Function, and ensure procedures implemented are compliant, including the development of new policies
• Contribute to the development and delivery of the medium-to-long term strategic and business plan for the establishment, with overall responsibility for implementation within their Function
• Attend relevant boards/meetings and actively contribute either as chair or team member
• Responsible for ensuring the defined work areas and associated activities comply with Health and Safety legislation. Ensure all risk assessments are undertaken and staff are made aware of their personal responsibility towards Health and Safety compliance
• Work collaboratively and provide constructive challenge to colleagues to ensure that their own and other Functions are joined up and together contribute towards the overall delivery of the establishment’s performance
• Contribute to the preparation of the establishment contingency and emergency plans and ensure implementation when required.
• Ensure the effective use of staff resources and the provision of training and annual leave opportunities
• Produce relevant reports as required and ensure that the response to all correspondence are within agreed timescales
• Carry out investigations and administration in relation to incidents of potential discrimination and report on findings
This is a functional management job in an establishment.
Summary
The job holder will be responsible for managing a number of work area(s) within the Residence and Services Function of the establishment. As a member of the senior management team, they will contribute and implement their Functions objectives as defined in the establishment’s business plan.
This is an operational job with line management responsibilities.
Responsibilities, Activities and Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
• Ensure all managers and staff within the Function provide a respectful, safe decent environment for all prisoners and staff
• Accountable for the performance of the Function and the staff within it. Manage the achievement of qualitative and quantative standards including Service Delivery Indicators (SDI’s) within the Function, verifying and signing off documentation as appropriate. Analyses and acts upon data which is relevant to their Function.
• Accountable for management of Residential Function and all staff within this area. This may also include provision of services for:
• Chaplaincy
• Gymnasium
• Equality
• Catering
• Accountable for ensuring the establishment is clean and safe
• Accountable for ensuring that residential staff and managers adhere to the requirements of local and national security policies
• Accountable for ensuring interaction between prisoner and staff is actively encouraged
• Accountable for ensuring that Restoration of Remission is reviewed and completed in a timely manner
• Accountable for ensuring procedures are in place to monitor the personal officer scheme or an alternative local approach to ensure prisoners needs are met
• Accountable for ensuring that the management of the Incentives and Earned Privileges (IEP) Scheme provides a stable and encouraging atmosphere in which staff will promote prisoner rehabilitation and self change
• Accountable for ensuring that staff within the Function review Cell Sharing Risk Assessments (CSRA) at appropriate timescales
• Accountable for ensuring compliance with Assessment Care in Custody Teamwork (ACCT) policy and process within Function
• Accountable for completing Impact Assessments as required for the Single Equality Scheme and the management of process within establishment
• Where commissioned, support and promote the implementation and use of Restorative Justice (RJ) face to face victim-prisoner conferencing models, enabling those affected by a particular incident to play a part in repairing the harm and finding a positive way forward
• Ensure Category A procedures are adhered to
• Ensure procedures are followed by staff relating to the transport of food and miscellaneous products as per relevant contract
Undertake other management tasks including:
• Act as the Governor's representative by chairing adjudications and taking charge of day-to-day establishment operations as Duty Governor
• Promote Prison Service policy in all activities and behaviours e.g. promote diversity, decency, safety and reducing re-offending agendas
• Review open Assessment Care in Custody teamwork (ACCT) as and when required in line with audit baselines
• Provide leadership and management of the Function. Will have the skills to apply all Human Resources (HR) related policies and practices and be able to carry out all aspects of people management such as Attendance Management, Disciplinary Investigations, Performance Management and Staff Appraisals
• Manage Prisoners Complaints Process within the Function
• Responsible for ensuring all litigation claims relevant to the area have been dealt with in accordance with policy
• Oversee the compilation and regular progress reporting of performance improvement programmes
• Manage the appropriate authorisation of Financial Compliance Statements
• Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation
• Ensure that the Function produces and analyses audit and establishment performance management information identifying variances and areas requiring improvements
• Contribute to the establishment’s overall achievement of (SDIs) and standards and be accountable for the performance and delivery of targets relating to the budget; People Plan for the Function.
• Accountable for all local and national policies relating to the Function, and ensure procedures implemented are compliant, including the development of new policies
• Contribute to the development and delivery of the medium-to-long term strategic and business plan for the establishment, with overall responsibility for implementation within their Function
• Attend relevant boards/meetings and actively contribute either as chair or team member
• Responsible for ensuring the defined work areas and associated activities comply with Health and Safety legislation. Ensure all risk assessments are undertaken and staff are made aware of their personal responsibility towards Health and Safety compliance
• Work collaboratively and provide constructive challenge to colleagues to ensure that their own and other Functions are joined up and together contribute towards the overall delivery of the establishment’s performance
• Contribute to the preparation of the establishment contingency and emergency plans and ensure implementation when required.
• Ensure the effective use of staff resources and the provision of training and annual leave opportunities
• Produce relevant reports as required and ensure that the response to all correspondence are within agreed timescales
• Carry out investigations and administration in relation to incidents of potential discrimination and report on findings