Performance Manager
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £36,105 to £37,492 per year |
| Hours: | Full time |
| Closing date: | 06 March 2026 |
| Location: | Cardiff, Cardiff County |
| Remote working: | On-site only |
| Company: | ITEC Skills & Employment |
| Job type: | Permanent |
| Job reference: |
Summary
Performance Manager
Salary banding: £36,105 - £37,492
Location: Head Office, Cardiff
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
Leading a team to achieve the contractual performance requirements of the Apprenticeship Contract, making sure we offer exceptional customer service to all our participants. Continuously driving learner experience to drive the business forward. Working in partnership with the management team to deliver a seamless approach between performance and quality.
Your impact
Responsible for managing a team of assessors to ensure that contractual compliance is achieved in both compliance and learner achievement.
Managing contractual performance - plan timely, starts, leavers, occupancy and achievers to ensure team targets are met.
Work collaboratively with the IQAs to review occupancy data, ensuring accuracy, compliance, and data integrity using Itec reporting system.
Accountable for driving performance and, in conjunction with the senior management team.
Accountable for contractual compliance through quality measures and auditable processes.
Responsible for the smooth running and day to day operations of a team of assessors in partnership with IQA.
Responsible for effective team calendar and caseload management providing updates and feedback on performance to the Head of Apprenticeships. This includes that Assessor have planned the minimum expectation of performance.
Accountable for conducting monthly 1-1’s with assessors to maximise performance, compliance, and training requirements, where under performance is identified an action plan needs to be completed to address area of concern.
Responsible for employer engagement, ensuring consistent professional communication and collaborating with the Business Development Team to support employer retention and repeat business
Responsible for handling and escalating, as required, learner/employer complaints in line with internal policy.
Champion equality, diversity, inclusion and wellbeing by embedding inclusive practice, overseeing compliance with ALN procedures, ensuring effective use of support systems, and fostering a positive culture that promotes staff wellbeing.
Responsible for working in partnership with the Quality team to implement all quality improvements such as the Estyn framework and Welsh action plan.
Accountable for leading and implementing appropriate and effective changes.
Responsible for management information analysis and reporting.
Accountable for implementing improvements in delivery and practice in conjunction with the IQA.
Accountable for the appropriate and effective application of all HR policies, procedures, and practices.
Maintain knowledge and adherence to Work Based Learning Professional Standards, Education Workforce Code of Practice and company’s Code of Conduct
What are we looking for?
Essential
Previous management experience
Experience of managing multi-disciplinary teams
Full driving licence with use of own vehicle
Excellent organisational, interpersonal and communication skills
Ability to effectively manage resources
Safeguarding knowledge and understanding
Meet tight deadlines and manage multiple priorities under pressure
Work effectively within a team
A proven track record to deliver results
IT Literate
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
Desirable
Work based learning experience
Management or team leading qualification
Safeguarding experience
Knowledge of public funded training schemes
Find out more.
Job Description
Find out more about working with Itec
Our Employee Ownership
Got Questions? Contact Us
Diddordeb darllen yn y Gymraeg?
Disgrifiad Swydd
Hysbyseb Swydd
Salary banding: £36,105 - £37,492
Location: Head Office, Cardiff
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
Leading a team to achieve the contractual performance requirements of the Apprenticeship Contract, making sure we offer exceptional customer service to all our participants. Continuously driving learner experience to drive the business forward. Working in partnership with the management team to deliver a seamless approach between performance and quality.
Your impact
Responsible for managing a team of assessors to ensure that contractual compliance is achieved in both compliance and learner achievement.
Managing contractual performance - plan timely, starts, leavers, occupancy and achievers to ensure team targets are met.
Work collaboratively with the IQAs to review occupancy data, ensuring accuracy, compliance, and data integrity using Itec reporting system.
Accountable for driving performance and, in conjunction with the senior management team.
Accountable for contractual compliance through quality measures and auditable processes.
Responsible for the smooth running and day to day operations of a team of assessors in partnership with IQA.
Responsible for effective team calendar and caseload management providing updates and feedback on performance to the Head of Apprenticeships. This includes that Assessor have planned the minimum expectation of performance.
Accountable for conducting monthly 1-1’s with assessors to maximise performance, compliance, and training requirements, where under performance is identified an action plan needs to be completed to address area of concern.
Responsible for employer engagement, ensuring consistent professional communication and collaborating with the Business Development Team to support employer retention and repeat business
Responsible for handling and escalating, as required, learner/employer complaints in line with internal policy.
Champion equality, diversity, inclusion and wellbeing by embedding inclusive practice, overseeing compliance with ALN procedures, ensuring effective use of support systems, and fostering a positive culture that promotes staff wellbeing.
Responsible for working in partnership with the Quality team to implement all quality improvements such as the Estyn framework and Welsh action plan.
Accountable for leading and implementing appropriate and effective changes.
Responsible for management information analysis and reporting.
Accountable for implementing improvements in delivery and practice in conjunction with the IQA.
Accountable for the appropriate and effective application of all HR policies, procedures, and practices.
Maintain knowledge and adherence to Work Based Learning Professional Standards, Education Workforce Code of Practice and company’s Code of Conduct
What are we looking for?
Essential
Previous management experience
Experience of managing multi-disciplinary teams
Full driving licence with use of own vehicle
Excellent organisational, interpersonal and communication skills
Ability to effectively manage resources
Safeguarding knowledge and understanding
Meet tight deadlines and manage multiple priorities under pressure
Work effectively within a team
A proven track record to deliver results
IT Literate
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
Desirable
Work based learning experience
Management or team leading qualification
Safeguarding experience
Knowledge of public funded training schemes
Find out more.
Job Description
Find out more about working with Itec
Our Employee Ownership
Got Questions? Contact Us
Diddordeb darllen yn y Gymraeg?
Disgrifiad Swydd
Hysbyseb Swydd
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.