Care Coordinator
| Posting date: | 09 December 2025 |
|---|---|
| Salary: | £12.21 to £12.71 per hour |
| Additional salary information: | £12.21 - £12.71 an hour |
| Hours: | Full time |
| Closing date: | 15 December 2025 |
| Location: | Birmingham, B26 3TP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5704-25-0007 |
Summary
Patient Coordination:Working with the Practice team, provide support in identifying appropriate patients and then acting as a central point of contact for those patients who would benefit from personalised care planning, including those with long-term conditions, frailty, or frequent hospital admissions, helping them understand and navigate health and social care services. This includes managing a case-load of patients and ensuring they receive appropriate support tailored to their needs, promoting self-management and independence. Care Planning: Develop and implement personalized care and support plans in collaboration with patients, their families, and multidisciplinary teams. This involves assessing patients' needs and connecting them with relevant services. Administrative and Team Support: Provide general administrative support including appointment scheduling, call handling, correspondence, and documentation: Contribute to internal audits, evaluations, and service reviews to support continuous improvement. General care coordination support. Maintain up-to-date and accurate records in clinical systems, ensuring compliance with GDPR and local governance. Manage daily referrals and scheduling for home/care home visits, ensuring efficient allocation of visits. Regularly monitoring and reviewing patients' progress and adapt care plans as necessary to meet challenging health needs. This may involve follow-up consultations and referrals to other services, ensuring follow-up actions are communicated and documented. Support the management of patient feedback and complaints, ensuring concerns are acknowledged, documented, and directed to the appropriate teams. Organizational Skills:Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Empathy and Compassion:A caring and person-centered approach to support patients, particularly those with long-term conditions or complex health needs. Communication Skills:Strong verbal and written communication skills are essential for effectively interacting with patients, families, and health care teams.