Part-Time Visitor Experience Assistant
| Posting date: | 09 December 2025 |
|---|---|
| Salary: | £24,571.00 to £26,231.00 per year, pro rata |
| Additional salary information: | 24571 - 26231 |
| Hours: | Part time |
| Closing date: | 04 January 2026 |
| Location: | Arne, BH20 5BJ |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | OCT20255630 |
Summary
Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help work in our Visitor Experience Team at RSPB Arne.Arne is not only a brilliant Dorset wildlife watching spot, its also one of the few remaining places where all six of the UK’s native reptiles can be found. Situated on Poole Harbour and part of the Purbeck Heaths National Nature Reserve, this Dorset nature reserve is a thriving visitor haven attracting people of all walks of life; landscapes don’t get much more breathtaking than Arne. It’s a rich patchwork of habitats, home to a huge array of wildlife. There are wide-open heathlands as well as ancient oak woodland humming with bird song, coastal wetlands and reedbeds. We carefully manage Arne's unique mix of habitats to create the ideal conditions for wildlife to thrive. As a threatened habitat in the UK, our lowland heath is of particular importance and many rare birds including Dartford Warblers, Woodlarks and Nightjars call it home. But it’s not just birds - Smooth Snakes, Silver-studded Blue Butterflies, Ladybird Spiders and Yellow Centaury (a rare heathland plant) can also be found at Arne. About the RoleOur work at Arne is planned via the use of rotas and may include weekend working. Full induction and training will be provided, with opportunities to learn about the running of a busy visitor operation and nature reserve operation.Our cafe and reception operations are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties may include working on our meet and greet operation, welcoming visitors to the reserve, giving out information, supporting group visits and planning events, working on our Hire a Guide experiences and encouraging visitors to support our work.You may also support our cafe team, helping to serve customers, and undertaking other duties typical of a busy cafe and kitchen operation.Essential skills, knowledge and experience:GCSE Maths and English or equivalent.Basic food hygiene knowledge.Computer literate.Enthusiastic approach to work.Excellent verbal and written communications skills.Ability to plan and prioritise workloads.Multitasking skillsProblem-solving skills and ability to work on own initiative.Ability to manage and respond quickly and positively to customer needs and feedback.Ability to work as part of a team.Desirable skills, knowledge and experience:Experience of working at a catering environment/visitor attraction. Knowledge of health and safety in the workplace.Knowledge of food and food service skills.Till operation and payment handling.This is a Permanent part-time position for 7.5 hrs per week.We are looking to conduct interviews for this position from mid January 2026. For further information please contact Roz.aldred@rspb.org.uk As part of this application you will be asked to provide a copy of your CV and complete a short application form with a cover letter where you can detail how you meet the criteria listed above.We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.