Care Navigator (Medical Receptionist)
| Posting date: | 02 December 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Additional salary information: | £12.60 an hour |
| Hours: | Full time |
| Closing date: | 01 January 2026 |
| Location: | Kendal, LA9 7HR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2946-25-0003 |
Summary
As a Care Navigator, youll be the first point of contact for patientsproviding a friendly, professional service in person, by phone, or online. Youll help with appointments, queries, and practice information, keep systems and public areas running smoothly, and support the team with administrative tasks. This role is key to ensuring patients feel cared for and the practice operates efficiently. Core Responsibilities Signpost patients to the correct service. Handle appointment requests (in person, phone, and electronic). Answer and transfer calls, manage patient and external queries. Process new and temporary registrations and update patient records. Maintain accurate data entry and confidentiality. Keep reception and office areas clean, tidy, and safe; report defects. Support clinical staff with general tasks and audits. Manage mail, messages, and electronic communications promptly. Complete opening and closing procedures per policy. Ensure compliance with Health & Safety and Fire policies.Key Standards to Follow Handle all enquiries promptly, efficiently, and courteously. Record, and distribute documents accurately and on time. Ensure accurate and timely data entry on the computer system. Type doctors letters correctly and without delay when required. Be familiar with written instructions on: Surgery times and booking arrangements Identifying patients needing urgent attention Clinical and nursing team duties Duties of non- clinical staff