Admin Assistant/Receptionist
| Posting date: | 02 December 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 16 December 2025 |
| Location: | Huddersfield, HD1 3LT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9378-CK2359 |
Summary
JOB SUMMARY Service user contact referred to in this Job description will only apply when working within a clinical area. The post-holder will: under the supervision / direction of the Line Manager, be aware of and able to undertake the routine admin/communication requirements of the service. Provide a confidential service to clinical/support services, in an efficient manner. follow and ensure the service is provided in accordance with well-established policies, procedures, protocols and guidelines and service delivery plans. demonstrate knowledge of the service to enable the post holder to contribute and inform decision making within the service. may work within clinical environments where basic conflict resolution may be required. work flexibly to meet the needs of the service. develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic providing and receiving routine information. work with sensitivity and have an understanding of the service and issues experienced by users. use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Respond to others communication difficulties. assist in ensuring the service experienced is positive, and service user confidentiality is maintained at all times. Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values. be encouraged to contribute ideas and suggestions within the team, and supported to progress as appropriate. KEY RESULT AREAS: 1.1 Service provision: To assist the department with routine office duties, appropriate to the role, for example: Reception duties, receiving visitors Photocopying/ Scanning/ Filing Arranging clinics, venues, case file, notes Dealing with telephone calls/ messages Reimburse travel petty cash Word processing of correspondence /reports/ other documents accurately Monitor and maintain department stationery supplies Reporting faults Mail handling Demonstrate duties to new starters Provide cover for other members of the team. Deliver excellent levels of service and address or report to the Line Manager, in a timely manner, when these standards have not been met. Support the Line Manager as required. Proactively and positively contribute to the achievement of business outcomes through individual and team effort, with the focus being on delivering excellent customer services. Work within defined parameters, prioritise own tasks and respond to peoples needs.Refer and seek guidance/supervision on issues outside of post holders level of competence or authority. Help to promote an open, welcoming, person-centred culture seeking feedback from users of the service to aid service improvement . Produce clear and accurate written correspondence as appropriate to the role, using competent IT skills, accurate data inputting and use of Trust Intranet and Internet as required. Maintain accurate documentation. Use appropriate documentation/systems in accordance with local and Trust standards. Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. . Build and sustain effective communications to ensure good team working and collaborative working practices. Disseminate knowledge, and information to those who need to know. Support the smooth running of administrative systems and meeting of all relevant deadlines. Proactively identify additional activities in accordance with the role, which would increase postholder efficiency and the efficiency of the team; offer suggestions for improvement and implement agreed activities. Support the Trusts culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes. For full job description, please see attached supporting documents. We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms.Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.