Income Officer
| Posting date: | 02 December 2025 |
|---|---|
| Salary: | £15,404 per year, pro rata |
| Additional salary information: | (FTE £34,543pa) plus Car Allowance £1,168pa (FTE £2,621pa) |
| Hours: | Part time |
| Closing date: | 31 December 2025 |
| Location: | SL6 8BY |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Housing Solutions |
| Job type: | Permanent |
| Job reference: | REQ0171b |
Summary
About The Role
As an income officer your role is to provide a customer focused recovery service, maximising income collection and reducing rent arrears, whilst managing and monitoring the rent accounts across all tenure types. Taking any necessary recovery action in line with Housing Solutions policies and procedures, including the
completion of legal paperwork and attending court for possession claims.
You will assist our customers to sustain their tenancy by ensuring the appropriate referrals for debt and welfare advice are made to support customers in need and carrying out home visits where necessary whilst liaising and working collaboratively with both internal and external stakeholders, including the Welfare and Benefits team, the DWP and advice agencies.
About you
We are looking for someone with previous experience in a similar customer facing role. You must be experienced with negotiating payment arrangements and debt recovery plans, and you will be confident at challenging customers on their income and expenditure. Above all, you will understand the importance of early intervention to prevent rising debt.
You must have ability to work in a customer focused environment, working to tight deadlines and be confident working within a team and independently.
This role is part time, 16.5 hours per week (Monday, Wednesday and Friday)
The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
About Us
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.
Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
Employee Benefits
Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website where you can find additional information; https://www.housingsolutions.co.uk/work-with-us/company-benefits/
How to Apply
To apply for this vacancy please visit the Jobs & Careers page of our website:
https://www.housingsolutions.co.uk/work-with-us/
The closing date is 31 December 2025 and we plan to hold interviews on 8 January 2026.
We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready.
We will not be accepting applications through recruitment agencies for this position.
As an income officer your role is to provide a customer focused recovery service, maximising income collection and reducing rent arrears, whilst managing and monitoring the rent accounts across all tenure types. Taking any necessary recovery action in line with Housing Solutions policies and procedures, including the
completion of legal paperwork and attending court for possession claims.
You will assist our customers to sustain their tenancy by ensuring the appropriate referrals for debt and welfare advice are made to support customers in need and carrying out home visits where necessary whilst liaising and working collaboratively with both internal and external stakeholders, including the Welfare and Benefits team, the DWP and advice agencies.
About you
We are looking for someone with previous experience in a similar customer facing role. You must be experienced with negotiating payment arrangements and debt recovery plans, and you will be confident at challenging customers on their income and expenditure. Above all, you will understand the importance of early intervention to prevent rising debt.
You must have ability to work in a customer focused environment, working to tight deadlines and be confident working within a team and independently.
This role is part time, 16.5 hours per week (Monday, Wednesday and Friday)
The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
About Us
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.
Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
Employee Benefits
Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website where you can find additional information; https://www.housingsolutions.co.uk/work-with-us/company-benefits/
How to Apply
To apply for this vacancy please visit the Jobs & Careers page of our website:
https://www.housingsolutions.co.uk/work-with-us/
The closing date is 31 December 2025 and we plan to hold interviews on 8 January 2026.
We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready.
We will not be accepting applications through recruitment agencies for this position.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.