Neighbourhood Response Officer
| Dyddiad hysbysebu: | 02 Rhagfyr 2025 |
|---|---|
| Cyflog: | £20.28 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Rhagfyr 2025 |
| Lleoliad: | Orpington, DN1 3BU |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 000A 98C2 / 1 |
Crynodeb
What's involved with this role:
Neighbourhood Response Officer
Location: Orpington (Hybrid – Minimum 3 Days On-Site)
Contract Duration: 4-Month AssignmentHours: 36 Hours per WeekSalary: £20.28 per hour PAYE
About the Role:
Our client, a respected housing association, is looking for a proactive and community-focused Neighbourhood Response Officer to join their team for a 4-month assignment. In this role, you will be crucial in maintaining safe, clean, and well-managed neighbourhoods where residents feel supported and proud to live.
You will be responsible for supporting vulnerable customers, resolving tenancy issues, addressing anti-social behaviour (ASB), and working collaboratively with residents, local partners, and internal teams. This is a customer-facing role that involves daily travel across neighbourhood patches, either from home or from the office.
Key Responsibilities:
Develop and implement neighbourhood plans and local service offers
Conduct regular estate inspections and ensure fire safety actions are completed
Build relationships with resident groups and support events and community projects
Liaise with local authorities, police, and partner agencies regarding safety and ASB
Collaborate with internal departments to coordinate neighbourhood services
Provide support to customers in tenancy breach, welfare needs, or those requiring signposting
Carry out tenancy viewings, sign-ups, and assignments
Represent the organisation at court hearings (e.g. evictions, stays)
Perform property condition checks and support during major incidents or decants
What You’ll Need:
Own vehicle and the ability to travel across patches
Ability to work independently and manage a busy caseload across multiple locations
Basic DBS clearance
Proficiency in general IT skills (CRM systems, databases, Outlook, reporting tools)
Strong customer service and community engagement skills
Ability to build positive relationships across teams and partner organisations
Confident decision-making and problem-solving skills
Resilience, adaptability, and the ability to remain calm under pressure
Excellent written and verbal communication skills
Experience in housing, neighbourhood management, customer services, or similar roles
Willingness to work occasional early evenings and weekends when required
What the Client Offers:
Competitive hourly rate of £20.28
Hybrid working arrangement (minimum 3 days a week on-site in Orpington)
A dynamic and supportive working environment
Opportunity to work with a respected housing association
How to Apply:
Please submit your CV quoting 000A 98C2 / 1
If you do not hear from us within three working days, unfortunately, your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
We will also add your details to our mail-out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts or if you wish us to delete your details and prefer to apply directly to our advertised roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: 000A 98C2 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.