Soft Services Manager
| Posting date: | 01 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 December 2025 |
| Location: | SW18 4TF |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 86946 |
Summary
-40hrs pw (1hr unpaid break)
-Inclusive of rotational weekend working (at least 1 per month)
-Flexible on-call
-£51k current salary (5% annual increase )
-28 days AL
-Paid Sick
-Previous FM / Ops experience Essential
We are looking for an experienced Soft Services Manager to Manage the Operations of site-based cleaning & Security operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork.
You will be responsible for the service delivery on site and continuous improvements and completion of all Tasks, Risk Assessments, compliance for all operatives, ensuring Mitie's Health & Safety procedures are followed and encourage safe working practices.
You will need to monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles, dealing with any issues efficiently and in a professional manner, and referring to your line manager where appropriate.
Previous experience in a operations role is essential. We're looking for a candidate with good communication skills and an ability to adapt their approach to differing stakeholders. Solutions oriented, you'll be able to provide explanations and proposed solutions to any problems that arise.
The ideal candidate would have proficient management skills including the use of IT systems including MS Word and MS Excel, Outlook, PowerPoint. As well as being organised with the ability to multi-task, prioritise and manage competing demands. You will also have a strong understanding and respect for confidentiality.